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Windows, Options, and Tools bars aren't visible but are selected

Community Beginner ,
Nov 29, 2022 Nov 29, 2022

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I've been opening up Photoshop and Illustrator and most times, I can't see my layers, paragraph, and other tools that are checked off but aren't visible. I have to uncheck them and recheck them to make them appear. Same goes for the Tools and Options bars under Window.

 

This is now going on a few weeks and I don't know what to do. Both Photoshop and Illustrator are exhibiting the same symptoms so I don't think the issue is limited to one program.

 

24.0.1
macOS Ventura 13.0.1

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macOS

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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Have you tried hitting the tab key (or shift tab) to see if they are just hidden?

Have you tried go to Window/Workspace and choosing a default setting?

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Community Beginner ,
Nov 29, 2022 Nov 29, 2022

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Thanks for your fast response Kevin. Pressing tab/shift+tab doesn't do anything. They're still showing as selected but they're not visible. (I have a second monitor and they're not over there either)Screenshot 2022-11-29 at 9.57.06 AM.png

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Community Beginner ,
Nov 29, 2022 Nov 29, 2022

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And yes I have a default workspace chosen.

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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Have you tried resetting your preferences?

In PS - use Preferences/General and click the button.

I'm still wondering about your monitors though with both applications acting oddly.

What versions of PS and AI are you running?

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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I have that when I am using my display tablet (it's another monitor) and sometimes the panels and tools are hidden in limbo. Worst, since Photoshop saves your inteface "as is" when you close it, you have to reset your workspace for it to work.

Imaginerie_0-1669736436118.png

 

My usual workspace is "standard" and just clicking on "standard" won't help, I actually need to "reset standard" to have my workspace as saved initially.

Clicking on "standard" only displays as to the version it was when last open.

If that makes sense?

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Community Beginner ,
Nov 29, 2022 Nov 29, 2022

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Photoshop: 24.0.1

Illustrator: 27.0.1

 

I just reset both preferences. I'll report back in a few days to see if that fixed it. Thanks!

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Community Beginner ,
Nov 29, 2022 Nov 29, 2022

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I was able to snag a screen recording of how it's behaving. It's showing 'Options' but nothing else. Here's the video in Frame.io https://f.io/GnfTblOk

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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What happens if you click Application Frame?

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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To me it appears as though your screen is registering larger than the display frame so your panels are active, just off screen. Clicking Application Frame allows you to resize the window using the Mac OS native stoplights in the upper left.

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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Oh and KUDOS for being the first person I've had on here to use Frame.io. Nice!

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