Won't display file unless change of focus

Community Beginner ,
Jun 21, 2022 Jun 21, 2022

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Hello,


I have a strange bug with Photoshop (latest, updated yesterday, was doing that with previous versions as well).
When I open a file, whichever, the loading cursor shows up, and then stops turning. It has actually finished loading the file, but it won't display automatically unless I lose focus on Photoshop as in, switch applications, alt-tab, whatever. Then the document shows up normally.
I have made a video of this (attached).


Hope it helps,
Hordecall

System Info:
Adobe Photoshop Version: 23.4.1 20220615.r.547 3121b66 x64
Operating System: Windows 10 64-bit
Version: 10 10.0.19044.1766

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correct answers 1 Correct answer

Adobe Employee , Jun 21, 2022 Jun 21, 2022
Hi @Hordecall, thank you for sharing.  Let's make sure we're in a default state and there are no stale settings somewhere:  Restore your preferences using this manual method:   https://helpx.adobe.com/photoshop/using/preferences.html#Manually   Does it work correctly?  If that doesn't solve it, you can quit Photoshop and put the Settings folder back.  It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  ...

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Adobe Employee ,
Jun 21, 2022 Jun 21, 2022

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Hi @Hordecall, thank you for sharing. 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

 

-- Cory

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Community Beginner ,
Jun 21, 2022 Jun 21, 2022

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Ah it's working again.
Yes removing my Settings folder solved the problem.
I can send you the salvaged Settings folder if you want.
I private messaged you my System Info.
Thank you,
Hordecall

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