Your Graphics Card is Incompatible!

Community Beginner ,
Aug 07, 2022 Aug 07, 2022

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The previous version of Phothsop was working fine with "intel HD 4000" but this update of Photoshop is giving me this error, what I can do to solve this? I am using latest graphics driver from intel.

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correct answers 1 Correct answer

Community Expert , Aug 07, 2022 Aug 07, 2022

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Community Beginner ,
Aug 07, 2022 Aug 07, 2022

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Also it says direct x unavilable but the OS has Directx12

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Community Expert ,
Aug 07, 2022 Aug 07, 2022

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Community Beginner ,
Aug 07, 2022 Aug 07, 2022

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Can I still use Photoshop smoothly without GPU?

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Community Expert ,
Aug 07, 2022 Aug 07, 2022

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It will run OK but you will lose some functionality that requires a GPU

https://helpx.adobe.com/ie/photoshop/kb/photoshop-cc-gpu-card-faq.html

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Community Beginner ,
Aug 07, 2022 Aug 07, 2022

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I think I will revert back to the old version...thanks!

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Community Beginner ,
Aug 07, 2022 Aug 07, 2022

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one more question does latest illustrator is also incompatible with intel HD 4000?

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Community Expert ,
Aug 07, 2022 Aug 07, 2022

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Illustrator requirements are different, they use the GPU in different ways. See here:

https://helpx.adobe.com/uk/illustrator/system-requirements.html

 

Dave

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