Zoom OUT pixelization in Photoshop

[rebeccamcgillicuddy]

Hello! This issue is with the zoom OUT function.  I have contacted so many people on this and gotten nothing but people not listening. Please don't reply with assumptions without fully reading this.  

The issue: When I zoom OUT on my image/document the edges and image becomes pixelated.

I use the highest resolution and images for my work and I work without distruction which means everything is a smart object. I use the pen tool or channels to mask out subjects and objects.  I have stopped using the mask properties adjustments because the pixelizations are worse.  Example: image 59x95in, zoomed at 16% of image it looks great, zoomed out to 12% and the edges look like a stairstep and everything has slight pixelization. This was not happening previously but in the last three months its horrible. Phtots included below.

To update on what I have done:

my computer: msi computer

Windows 11 updated july 14 2023

Nvidia Card art studio updated july 13 2023

Preferences were adjusted by an Adobe rep for faster work increasing to percentage photoshop uses, cache 4/1028

Wacom Cintiq 22

Monitors are 1920x1018

resolution set to max

zoom reset and set to scrubby

changing the GPU doesn't change anything

Removed and reinstalled PS

Later reversions checked

reset PS on restart doesn't do anything but irritate me because I have to reupload everything

Contacted Wacom they say its Adobe's issue

Called CUK for help on the computer 

Chatted with Nvidia

Contacted Adobe (7 times about this) and the end result is "yes I see what you are saying" they can't fix it so they tell me my system is old.  I bought it sept. 2022 and it is still in the top 5 systems.

Thank you ahead of time.  I look forward to saying "that worked."

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

[rebeccamcgillicuddy]

thank you so much

[kglad]

you're welcome. (and hopefully a ps expert will respond soon.)

if you don't get a response in the next few hours, let me know and i'll flag a ps expert.

[rebeccamcgillicuddy]

No one that I see has commented.

[rebeccamcgillicuddy]

Sorry, mistype monitors are 1920x1080