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Zoom tool and Hand tool going crazy after medium to long usage

New Here ,
Oct 15, 2021 Oct 15, 2021

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https://youtu.be/B0TpfeyrgIM

As mentioned in the title, this happens after probably 20-40 minutes of usage. Only way that I resolve it is through restarting the application, which immediately fixes it.

Also there is another bug where nothing is being updated on the screen/file but the layers are still active and changes are still being made, just not visible. This particular problem fixes by just closing the file itself and re-opening it.

Processor AMD Ryzen 5 3600 6-Core Processor 3.59 GHz
Installed RAM 16.0 GB
System type 64-bit operating system, x64-based processor
NVIDIA Geforce RTX 2060 SUPER (used as my graphics processor in photoshop)

I've my latest video card drivers installed and tried many version of Photoshop CC (those available on the suite) but all result in the same problems.

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Adobe Employee ,
Oct 15, 2021 Oct 15, 2021

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 19, 2021 Oct 19, 2021

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Sure,

Adobe Photoshop Version: 22.4.3 20210708.r.317 bb896cc x64
Number of Launches: 42
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.1202
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3593 MHz
Built-in memory: 16319 MB
Free memory: 11943 MB
Memory available to Photoshop: 12031 MB
Memory used by Photoshop: 80 %
SAM SDK Version: 2.0.0-main.480
ACP.local Status:
- SDK Version: 1.45.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.21.1.1
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 300 seconds
Live Edit Client SDK Version: 3.80.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
------- GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 2060 SUPER
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
VRAM: 8,421 MB
Required VRAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
GPU Allow Normal Mode: True
GPU Allow Advanced Mode: True
GPU Drawing Mode: Advanced
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=6, left=-1920, bottom=1086, right=0
# Photoshop Version: Adobe Photoshop 22.4.3 20210708.r.317 bb896cc x64
Start sniffer 2021-10-19 15:40:32
C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe -comment=Photoshop Version: Adobe Photoshop 22.4.3 20210708.r.317 bb896cc x64
0 ms
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060 SUPER index=0 preferred=1)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((-1,920 6) -> (0 1,086), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060 SUPER index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2060 SUPER
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 8,421 MB
VRAM: 8,421 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,555 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_19c79fb6254e3b11\nvldumdx.dll
Driver date: 2021-09-13 000000.000000-000
Driver age: 1 month
Driver version: 30.0.14.7212
Supports UMA: 0
D3D-ID: 7942
End platform native

246 ms
246 ms
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060 SUPER/PCIe/SSE2 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((-1,920 6) -> (0 1,086), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060 SUPER/PCIe/SSE2 index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2060 SUPER/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 8,421 MB
VRAM: 8,421 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,555 MB
API version: 2.1 (2.1.2 NVIDIA 472.12)
Device version: 2.1 (2.1.2 NVIDIA 472.12)
Vendor name: NVIDIA
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_19c79fb6254e3b11\nvldumdx.dll
Driver date: 2021-09-13 000000.000000-000
Driver age: 1 month
Driver version: 30.0.14.7212
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL

383 ms
383 ms
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2060 SUPER
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 374 GB / s
Compute score: 2,950.34
Device name string: NVIDIA GeForce RTX 2060 SUPER
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL

591 ms
End sniffer 2021-10-19 15:40:33
Exit code kExitNormal
Exit code : kExitNormal
Status : kStatusNormal
------- GPU
License Type: Subscription
Serial number: 90970195091483907068
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\Admin\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 476.3G, 152.9G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2021/06/17-21:05:37 79.6230c9c 79.6230c9c
AdbePM.dll PatchMatch 2021/06/11:21:35:30 1.630273 1.630273
AdobeLinguistic.dll Adobe Linguisitc Library 14.3.0.8d27706
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2021/06/17-21:05:37 79.fa1226f 79.fa1226f
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.5786aef 79.5786aef
AdobeXMP.dll Adobe XMP Core 2021/06/14-18:28:11 79.217bca6 79.217bca6
AdobeXMPFiles.dll Adobe XMP Files 2021/06/14-18:28:11 79.217bca6 79.217bca6
AdobeXMPScript.dll Adobe XMP Script 2021/06/14-18:28:11 79.217bca6 79.217bca6
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2021/06/17-21:05:37 79.6230c9c 79.6230c9c
AID.dll AID DLL 1.0.0.21
AIDE.dll AIDE 2021/06/11-21:30:55 79.1afc25f 79.1afc25f
ARE.dll ARE 2021/06/17-21:05:37 79.6230c9c 79.6230c9c
AXE8SharedExpat.dll AXE8SharedExpat 2021/06/14-14:42:05 79.d56d744 79.d56d744
AXEDOMCore.dll AXEDOMCore 2021/06/14-14:42:05 79.d56d744 79.d56d744
Bib.dll BIB 2021/06/17-21:05:37 79.6230c9c 79.6230c9c
BIBUtils.dll BIBUtils 2021/06/17-21:05:37 79.6230c9c 79.6230c9c
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2021/06/17-21:05:37 79.6230c9c 79.6230c9c
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.4.0+201111-2330.1.fe.bdb07c7
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-5.0.3.86
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv67.dll International Components for Unicode Build 12.1.d22a981
icudt67.dll International Components for Unicode Build 12.1.d22a981
icuuc67.dll International Components for Unicode Build 12.1.d22a981
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2021/06/14-16:52:12 79.0d5b258 79.0d5b258
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
mkl_avx2.dll Intel® Math Kernel Library 2020.0
mkl_avx512.dll Intel® Math Kernel Library 2020.0
mkl_core.dll Intel® Math Kernel Library 2020.0
mkl_def.dll Intel® Math Kernel Library 2020.0
mkl_mc3.dll Intel® Math Kernel Library 2020.0
mkl_sequential.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
mkl_vml_def.dll Intel® Math Kernel Library 2020.0
mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
MPS.dll MPS 2021/06/17-21:05:37 79.deb3704 79.deb3704
onnxruntime.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
opencv_world452.dll OpenCV library 4.5.2
Plugin.dll Adobe Photoshop 2021 22.4
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.1.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.1.0.15
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2021 22.4
PSViews.dll Adobe Photoshop 2021 22.4
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.da06e70 79.da06e70
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 22.2.0.0
WRServices.dll WRServices Build 16.1.0.7af3873 16.1.0.7af3873
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-5.0.3.86


Required plugins:

Accented Edges 22.4 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 22.4 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 22.4 - from the file “Filter Gallery.8bf”
Average 22.4 (20210708.r.317 bb896cc) - from the file “Average.8bf”
Bas Relief 22.4 - from the file “Filter Gallery.8bf”
BMP 22.4 - from the file “Standard MultiPlugin.8bf”
Camera Raw 13.4 - from the file “Camera Raw.8bi”
Camera Raw Filter 13.4 - from the file “Camera Raw.8bi”
Chalk && Charcoal 22.4 - from the file “Filter Gallery.8bf”
Charcoal 22.4 - from the file “Filter Gallery.8bf”
Chrome 22.4 - from the file “Filter Gallery.8bf”
Cineon 22.4 (20210708.r.317 bb896cc) - from the file “Cineon.8bi”
Clouds 22.4 (20210708.r.317 bb896cc) - from the file “Clouds.8bf”
Color Halftone 22.4 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 22.4 - from the file “Filter Gallery.8bf”
Conté Crayon 22.4 - from the file “Filter Gallery.8bf”
Craquelure 22.4 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 22.4 (20210708.r.317 bb896cc) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 22.4 - from the file “Standard MultiPlugin.8bf”
Crosshatch 22.4 - from the file “Filter Gallery.8bf”
Crystallize 22.4 - from the file “Standard MultiPlugin.8bf”
Cutout 22.4 - from the file “Filter Gallery.8bf”
Dark Strokes 22.4 - from the file “Filter Gallery.8bf”
De-Interlace 22.4 - from the file “Standard MultiPlugin.8bf”
Dicom 22.4 - from the file “Dicom.8bi”
Difference Clouds 22.4 (20210708.r.317 bb896cc) - from the file “Clouds.8bf”
Diffuse Glow 22.4 - from the file “Filter Gallery.8bf”
Displace 22.4 - from the file “Standard MultiPlugin.8bf”
Dry Brush 22.4 - from the file “Filter Gallery.8bf”
Entropy 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Export Color Lookup Tables 22.4 (20210708.r.317 bb896cc) - from the file “Export3DLUT.8be”
Extrude 22.4 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 22.4 (20210708.r.317 bb896cc) - from the file “FastCore.8bx”
Fibers 22.4 - from the file “Standard MultiPlugin.8bf”
Film Grain 22.4 - from the file “Filter Gallery.8bf”
Filter Gallery 22.4 - from the file “Filter Gallery.8bf”
Fresco 22.4 - from the file “Filter Gallery.8bf”
Glass 22.4 - from the file “Filter Gallery.8bf”
Glowing Edges 22.4 - from the file “Filter Gallery.8bf”
Grain 22.4 - from the file “Filter Gallery.8bf”
Graphic Pen 22.4 - from the file “Filter Gallery.8bf”
Halftone Pattern 22.4 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 22.4 (20210708.r.317 bb896cc) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 22.4 - from the file “HDRMergeUI.8bf”
HSB/HSL 22.4 - from the file “Standard MultiPlugin.8bf”
IFF Format 22.4 - from the file “Standard MultiPlugin.8bf”
IGES 22.4 (20210708.r.317 bb896cc) - from the file “U3D.8bi”
Ink Outlines 22.4 - from the file “Filter Gallery.8bf”
JPEG 2000 22.4 - from the file “JPEG2000.8bi”
Kurtosis 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Lens Blur 22.4 - from the file “Lens Blur.8bf”
Lens Correction 22.4 - from the file “Lens Correction.8bf”
Lens Flare 22.4 - from the file “Standard MultiPlugin.8bf”
Liquify 22.4 - from the file “Liquify.8bf”
Matlab Operation 22.4 (20210708.r.317 bb896cc) - from the file “ChannelPort.8bf”
Maximum 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Mean 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Measurement Core 22.4 (20210708.r.317 bb896cc) - from the file “MeasurementCore.8me”
Median 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Mezzotint 22.4 - from the file “Standard MultiPlugin.8bf”
Minimum 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
MMXCore Routines 22.4 (20210708.r.317 bb896cc) - from the file “MMXCore.8bx”
Mosaic Tiles 22.4 - from the file “Filter Gallery.8bf”
Multiprocessor Support 22.4 (20210708.r.317 bb896cc) - from the file “MultiProcessor Support.8bx”
Neon Glow 22.4 - from the file “Filter Gallery.8bf”
Note Paper 22.4 - from the file “Filter Gallery.8bf”
NTSC Colors 22.4 (20210708.r.317 bb896cc) - from the file “NTSC Colors.8bf”
Ocean Ripple 22.4 - from the file “Filter Gallery.8bf”
OpenEXR 22.4 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 22.4 - from the file “Filter Gallery.8bf”
Palette Knife 22.4 - from the file “Filter Gallery.8bf”
Patchwork 22.4 - from the file “Filter Gallery.8bf”
Paths to Illustrator 22.4 - from the file “Standard MultiPlugin.8bf”
PCX 22.4 (20210708.r.317 bb896cc) - from the file “PCX.8bi”
Photocopy 22.4 - from the file “Filter Gallery.8bf”
Picture Package Filter 22.4 (20210708.r.317 bb896cc) - from the file “ChannelPort.8bf”
Pinch 22.4 - from the file “Standard MultiPlugin.8bf”
Pixar 22.4 (20210708.r.317 bb896cc) - from the file “Pixar.8bi”
Plaster 22.4 - from the file “Filter Gallery.8bf”
Plastic Wrap 22.4 - from the file “Filter Gallery.8bf”
Pointillize 22.4 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 22.4 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 22.4 (20210708.r.317 bb896cc) - from the file “PBM.8bi”
Poster Edges 22.4 - from the file “Filter Gallery.8bf”
PRC 22.4 (20210708.r.317 bb896cc) - from the file “U3D.8bi”
Radial Blur 22.4 - from the file “Standard MultiPlugin.8bf”
Radiance 22.4 (20210708.r.317 bb896cc) - from the file “Radiance.8bi”
Range 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Render Color Lookup Grid 22.4 (20210708.r.317 bb896cc) - from the file “Export3DLUT.8be”
Reticulation 22.4 - from the file “Filter Gallery.8bf”
Ripple 22.4 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 22.4 - from the file “Filter Gallery.8bf”
Save for Web 22.4 - from the file “Save for Web.8be”
ScriptingSupport 22.4 - from the file “ScriptingSupport.8li”
Shake Reduction 22.4 - from the file “Shake Reduction.8bf”
Shear 22.4 - from the file “Standard MultiPlugin.8bf”
Skewness 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Smart Blur 22.4 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 22.4 - from the file “Filter Gallery.8bf”
Solarize 22.4 (20210708.r.317 bb896cc) - from the file “Solarize.8bf”
Spaces 22.4 - from the file “Spaces.8li”
Spatter 22.4 - from the file “Filter Gallery.8bf”
Spherize 22.4 - from the file “Standard MultiPlugin.8bf”
Sponge 22.4 - from the file “Filter Gallery.8bf”
Sprayed Strokes 22.4 - from the file “Filter Gallery.8bf”
Stained Glass 22.4 - from the file “Filter Gallery.8bf”
Stamp 22.4 - from the file “Filter Gallery.8bf”
Standard Deviation 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Sumi-e 22.4 - from the file “Filter Gallery.8bf”
Summation 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Targa 22.4 - from the file “Standard MultiPlugin.8bf”
Texturizer 22.4 - from the file “Filter Gallery.8bf”
Tiles 22.4 - from the file “Standard MultiPlugin.8bf”
Torn Edges 22.4 - from the file “Filter Gallery.8bf”
Twirl 22.4 - from the file “Standard MultiPlugin.8bf”
U3D 22.4 (20210708.r.317 bb896cc) - from the file “U3D.8bi”
Underpainting 22.4 - from the file “Filter Gallery.8bf”
Vanishing Point 22.4 - from the file “VanishingPoint.8bf”
Variance 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Water Paper 22.4 - from the file “Filter Gallery.8bf”
Watercolor 22.4 - from the file “Filter Gallery.8bf”
Wave 22.4 - from the file “Standard MultiPlugin.8bf”
WIA Support 22.4 (20210708.r.317 bb896cc) - from the file “WIASupport.8li”
Wind 22.4 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 22.4 (20210708.r.317 bb896cc) - from the file “WBMP.8bi”
ZigZag 22.4 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 4.2.1.7 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.start\"
CDO: 1.87.0
CmdN: 1.7.6
CDP: 1.110.0
Discover Panel (Loaded) 1.7.0.59 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Prepared) 2.6.37.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

CCX Sharesheet UXP (Prepared) 19.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.sharesheet\"

Neural Filters (Prepared) 1.6.5.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

Photoshop UXP Export-As (Loaded) 5.5.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop In App Messaging (Loaded) 2.2.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.inAppMessaging\"

Photoshop Personalization (Loaded) 2.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

Plugins Panel (Prepared) 1.2.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\manager.html”

Installed TWAIN devices: NONE

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New Here ,
Oct 20, 2021 Oct 20, 2021

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Hi Jeffrey, any luck on resolving this?

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Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

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Question:

Are you only seeing this with the Window in the Tab/docked mode? 


For example, does it happen in Full screen mode? 

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New Here ,
Oct 26, 2021 Oct 26, 2021

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Nope I have tried, this happens both in full screen and tab mode.

Also I've been using this on two different PCs but they're producing the exact same issues (I will grab the system info of that PC shortly)

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New Here ,
Oct 26, 2021 Oct 26, 2021

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Here's the system info for my 2nd PC

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Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

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Couple of ideas:

If you restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

 

If you're using a gaming mouse (Logitech G700S or similar) with a custom driver, set the polling rate to 125 Hz in the device driver


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 26, 2021 Oct 26, 2021

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Hello,

I've tried this but to no avail, as usual the issue doesn't appear until after maybe 30mins-1 hour of usage.

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New Here ,
Oct 28, 2021 Oct 28, 2021

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Hi Jeffrey any luck on solving this? 

I can't change my polling rate for the mouse below 250, but the issue still happens.
Also tried to manually remove preferences, the issue still comes up.

Also you could look at the other system info I posted for Daniel Presedo for another one of my PCs which has the same issues as well.

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New Here ,
Dec 01, 2021 Dec 01, 2021

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Is no one addressing this? This issue still persists.

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Adobe Community Professional ,
Dec 01, 2021 Dec 01, 2021

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Hello, sorry to hear that.

Is it the case on Ps 23.0.2?

 

Did you try to check "Deactivate Native Canvas" in the menu Edit/Preferences/Technology preview (Pc) or Photoshop/Preferences/Technology preview (Mac), then restart Photoshop.

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