How do I remove Photoshop update notification from my desktop?

[cyclopsdx]

This is something that is really annoying me. Photoshop is now sending me update prompts on my desktop. Even when I close the lightbox window it reappears every day or two. I've tried quitting Photoshop and Creative Cloud and updating my notification preferences on Creative Cloud, yet it continues to appear at the bottom right-hand side of my desktop. It's not even set up in my System Settings notifications so how and why are you doing this?

How do I switch it off and, if I can't, please can Adobe switch it off? I don't need further prompts from you suggesting I update my apps - I can see them in Creative Cloud and will decide when I update when I'm good and ready.

I'm unhappy that you even have the ability to do this on my desktop. I didn't choose to receive these notifications so please advise on how I remove them or remove completely - you're populating my work screen with unecessary information. The fact the window is still active when I have quite both CC and Photoshop is concerning in itself. PLEASE REMOVE.

[D Fosse]

I have never seen that. No idea where that comes from.

[AxelMatt]

I'll think it isn't a notification from Photoshop rather the CC client. 

Please see here: How to customize notifications in the Creative Cloud desktop app

If this doesn't help and the notifications are  already active try to reset the CC App.

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

• Win: Ctrl + Alt + R
• Mac: Cmd + Opt + R
•  

If that doesn't work, try uninstalling and reinstalling the CC App:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[cyclopsdx]

[AxelMatt]

Ok, and what have you still done? 

Do you have done what I've wrote in my former post?

Sorry, but it's not very helpful to post only a screenshot without any comment.

[cyclopsdx]

The screenshot is my existing settings. Nothing has changed since I first set CC up - I've always kept app update notifications off for this reason. I posted the screen as a follow up before your first response came through but it appears to have posted after yours. I've tried a reinstallation today so let's see if it works.

I've only started seeing this pop-up in the last week or so and it sits bottom right of my desktop. It still sits there when I quite Photoshop and CC so I have no idea why it's there and where it's being pushed from.

[Electric_Dusk5C6D]

Thanks for reaching out and providing feedback.

Adobe releases product updates throughout the year to improve our customers' workflows and improve the creation experience. We've found that some members miss these updates so our intention is to remind customers of updates and help them get the most of their membership.

We are testing this feature right now with a desire to get it right for our customers. The feedback you're providing will help us improve.

[D Fosse]

@Electric_Dusk5C6D 

I think it's a safe assumption that experienced users do not need or want this.

If this is implemented, it's important to provide a way to disable it in the CC app.

If I may, just based on my experience here in the forum, users missing updates does not seem to be a significant problem. Those staying on old versions are generally doing that deliberately, because of hardware compatibility. A bigger problem is that automatic updates are on by default, so that users are caught unprepared, losing their actions and brushes and general settings.

My suggestion would be to have the update notice (as shown here) appear only if automatic updates are on, but delay the actual automatic update 24 hours so that the user can prepare.

[cyclopsdx]

I agree @D Fosse . It's not necessary to prompt regular users about new releases. We update when we're ready or when we're confident issues have been ironed out. I'm also heavily reticent to update since Adobe have been heavily pushing AI and Collaboration tools onto me. These are things I simply don't need or want so when an app is promoted with them I don't see the need to improve my workflow.

@Electric_Dusk5C6D - my main concern is where are these updates being pushed from and how are you accessing my machine? If I have CC closed and Photoshop closed, and update notifications are switched off, why am I still seeing this pop-up and what part of my system are you exploiting to do this?

[K12341443291vab]

@cyclopsdx Creative Clound Desktop is running on user's machine in the background until signed-out to drive some of critical workfows. This update notifier is triggered by Creative Cloud Desktop. We are not accessing any part of your system. 

Thanks again for your feedback. It will help us improve this expereince. 

[Electric_Dusk5C6D]

@cyclopsdx Creative Clound Desktop is running on user's machine in the background until signed-out to drive some of critical workfows. This update notifier is triggered by Creative Cloud Desktop. We are not accessing any part of your system. 

Thanks again for your feedback. It will help us improve this expereince. 

[cyclopsdx]

@Electric_Dusk5C6D I have all your apps, including CC, quit/closed, but the update prompt has just shown up at the bottom right of my screen again, so it's being pushed from somewhere. It's not what I consider 'critical workflow', so why is this showing when I have notifications turned off? This doesn't seem right and is somewhat intrusive, especially as I have already indicated which notifications I wish to receive.

[cyclopsdx]

ANOTHER prompt! This time, different, and now obscuring any other workflow I have in the foreground. This is whilst I'm working in Illustrator, and it's done the same thing over the top of my emails. It just pops up in front of everything. This is unacceptable. PLEASE STOP DOING THIS. I'll update when I'm good and ready. This is bordering on SPAM.

[robertw44482386]

As of today I am no longer getting the spam update workflow block popup.

Was there a server side update? 

Praying so.