On Windows, we have the keyboard shortcuts ALT-[ and ALT-] which are used to move between layers in the layer panel. The problem is that those shortcuts only work on VISIBLE layers and not on HIDDEN layers. They need to work on ALL layers. I mean, I can select any layer, visible or hidden, just fine with the mouse, so why am I restricted to visible layers only with the keyboard shortcut? My job often involves processing images with lots of layers, and the stuff I do involves lots of keyboard shortcuts. Literally EVERYTHING I need to do can be accomplished with keyboard shortcuts EXCEPT for moving from a visible layer to a hidden layer. There is even a keyboard shortcut to toggle visibility for a layer (CTRL-,), but it's useless for turning a layer visible, because you cannot navigate to the hidden layer with the keyboard!
I waited 2 hours and 20 minutes in chat support queue, only to be told "That is the expected behavior. You'll have to talk to an engineer to find out more." How am I supposed to talk to an Adobe Engineer? Did anyone's CC subscription happen to come with a list of all the engineers and their contact info?
If this IS the expected behavior, I want to know why it was decided that nobody would ever need to change from a visible layer to a hidden layer with a keyboard shortcut. If not, when can we get it fixed?