5-second lag when closing files in Photoshop

Community Beginner ,
Jul 14, 2019 Jul 14, 2019

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I've gone through the options to improve performance but still have a 5-second lag when I close a file in Photoshop CC (I used to have the same unresolved problem with Adobe Photoshop CS6). This also happens with a blank document, so file size isn't an issue.

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Community Beginner , Jul 14, 2019 Jul 14, 2019
Thanks JJMack, turns out it's a hardware issue, I've connected with Adobe directly through the homepage - my graphics card needs to be updated

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Adobe Community Professional ,
Jul 14, 2019 Jul 14, 2019

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When you close a document if there are no unsaved changes the window or tab should close instantly. If there are unsaved changes you should be prompted asking if you want to save the changes first.  Small document should save and close very swiftly.  Exactly what Photoshop UI are you using to close you document.  Photoshop is not a file editor it saved documents into image files. Many image file types are supported some Image file types are sot supported.

JJMack

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Community Beginner ,
Jul 14, 2019 Jul 14, 2019

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Hi JJMack, 

I should also mention that I'm on Windows 10.

It lags even if I save a file first, it doesn't matter what format (or size) the file is - it does exactly the same thing even if it's a native PSD, a jpg.png,TIFF, etc.

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Adobe Community Professional ,
Jul 14, 2019 Jul 14, 2019

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Which Windows 10 I have not updated to build 1903  I still use

I have CS3, CS6, CC 2014, CC 2018 and CC 2019 installed and updated I do not have a problem like yoy describe.

JJMack

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Community Beginner ,
Jul 14, 2019 Jul 14, 2019

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Thanks JJMack, turns out it's a hardware issue, I've connected with Adobe directly through the homepage - my graphics card needs to be updated

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Adobe Community Professional ,
Jul 14, 2019 Jul 14, 2019

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You went through options to improve performance, did you reset the preferences?

Melissa Piccone | Adobe Certified Instructor | Adobe User Group Manager

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Community Beginner ,
Jul 14, 2019 Jul 14, 2019

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Hi melissapiccone,

I've reset my prefs and it still has the same lag.

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New Here ,
Aug 01, 2019 Aug 01, 2019

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If anyone else is having similar problems I fixed mine in seconds by going to control panel>programs>programsfeatures and then found "Intel(R) C++ Redistributables on Intel(R) 64" in the list. If you right click and chose repair it quickly fixes the problem and no more awful hanging when merely closing files in Photoshop. I'm so happy, it was driving me nuts!

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New Here ,
May 20, 2020 May 20, 2020

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Thank you,richardk46067604 

I've uninstalled Intell Graphic Drivers and updated it through Device Manager (windows 10) and Photoshop became perfectly smooth again!

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New Here ,
May 21, 2020 May 21, 2020

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Premature happiness 😞 I've tested on simple small files. Some bigger cause the same lag 😞

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Community Beginner ,
Apr 30, 2021 Apr 30, 2021

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Is you're running FontBase font manager, try removing their plugin from the Photoshop program folder > Plugins. Removing the plugin from Photoshop (and Illustrator) solved the lag issue for me!

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New Here ,
May 31, 2021 May 31, 2021

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Solved my problem , ty bro

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Community Beginner ,
Jun 25, 2021 Jun 25, 2021

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You just saved my life! I tried out fontbase awhile back and didn't really care for it. Uninstalled it and never thought that it was affecting my software. Illustrator had a 5 second delay closing every file driving me nuts! THANKS!!!!

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New Here ,
Jul 03, 2021 Jul 03, 2021

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Thank you! 🙂

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