Adobe frozen, won't open or close

Community Beginner ,
Jun 12, 2021 Jun 12, 2021

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Hey! I use photoshop nearly everyday, but about a week ago I tried forcequitting out of the application and since then it has not closed. There are no windows open, just the application in my task bar in which I can't force quit either. I checked the activity monitor and it doen't show up, and even after updating, uninstalling and reinstalling it won't work. When restarting, it'll actually not allow my computer to close because the application is still technically 'open'. I'm really stuck and I'd appreciate some help (I'm using a 2020 MacBook Air). 

Thanks!

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Crash or freeze, Mac, Problem or error

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correct answers 1 Correct Answer

Adobe Community Professional , Jun 12, 2021 Jun 12, 2021
Did you exit all the way out of Creative Cloud as well (confirm you want to quit) and instead of restarting your MacBook, turn it all the way off, let it sit for about 5 minutes or more and then start it up again? Sounds obvious but I've had it clear out things like this for me.

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Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

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Did you exit all the way out of Creative Cloud as well (confirm you want to quit) and instead of restarting your MacBook, turn it all the way off, let it sit for about 5 minutes or more and then start it up again? Sounds obvious but I've had it clear out things like this for me.

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Community Beginner ,
Jun 12, 2021 Jun 12, 2021

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I let it sit, then I restarted. I appreicate it!

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Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

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No problem, I'm so glad that worked!

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Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

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Try resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences.

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Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

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If resetting pref's doesn't work (first thing to always try):

Try logging into another account (you may need to make one), still doing this? 

Try starting up in Safe mode (hold down Shift Key when booting), still doing this? 

You might want to try running a free utility like Onyx: still doing this? 

https://www.titanium-software.fr/en/onyx.html

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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