Adobe Photoshop crashed on Windows 10

New Here ,
Jun 14, 2021 Jun 14, 2021

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Phothop keeps crashing with error message below.

Is there any method I could try?

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.4.0" build="20210512.r.195" source="Windows-Client" crashType="n/a">
<time year="2021" month="6" day="14" hour="15" minute="29" second="35" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="73f45284-8ba8-42ac-afc0-15e98b32b5ee"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="18363" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32390" machine="Intel(R) Xeon(R) Gold 5222 CPU @ 3.80GHz" model="Intel64 Family 6 Model 85 Stepping 7" cpuCount="8" cpuType="8664" cpuFreq="3791 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro RTX 4000" description="NVIDIA Quadro RTX 4000" driverDate="20210506000000.000000-000" driverVersion="27.21.14.6259" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1EB1&#38;SUBSYS_12A01028&#38;REV_A1&#92;4&#38;4586578&#38;0&#38;0000" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF696DB8493">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF696DB8493" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="1" address="0x00007FF694EFEC76" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="2" address="0x00007FF694D85514" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="3" address="0x00007FF6955A1A71" symbolname="xmlFreeRMutex"/>
<stackStatement index="4" address="0x00007FF696DADF33" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="5" address="0x00007FF694A1DCE7" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="6" address="0x00007FF695D7AB71" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="7" address="0x00007FF696DB0266" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="8" address="0x00007FF694A10DC0" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="9" address="0x00007FF694A48113" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="10" address="0x00007FF694A46E98" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="11" address="0x00007FF826EE5C0D" symbolname="CallWindowProcW"/>
<stackStatement index="12" address="0x00007FF826EE58DE" symbolname="CallWindowProcW"/>
<stackStatement index="13" address="0x00007FF694A21032" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="14" address="0x00007FF826EE5C0D" symbolname="CallWindowProcW"/>
<stackStatement index="15" address="0x00007FF826EE57DC" symbolname="DispatchMessageW"/>
<stackStatement index="16" address="0x00007FF826EF1F73" symbolname="IsWindowVisible"/>
<stackStatement index="17" address="0x00007FF827CDFDE4" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="18" address="0x00007FF824BD14C4" symbolname="NtUserCallHwndLock"/>
<stackStatement index="19" address="0x00007FF694A1DC69" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="20" address="0x00007FF695D7AB71" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="21" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000001AFA8BEC960"/>
<register name="RBX" value="0x000001AE2728FB00"/>
<register name="RCX" value="0x000001AE2728FB00"/>
<register name="RDX" value="0x00007FF69928BF88"/>
<register name="RSI" value="0x0000000000000001"/>
<register name="RDI" value="0x000001AE332BF7D0"/>
<register name="RSP" value="0x0000002F58DFCFB0"/>
<register name="RBP" value="0x0000002F58DFD130"/>
<register name="RIP" value="0x00007FF696DB8493"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
113ae459-baa2-4480-8a98-6fa370f1b8f4
</sessionId>
</crashreport>

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Crash or freeze, Problem or error

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hi there,

 

Sorry that Photoshop 2021 is crashing on your computer running Windows 10.

 

Thanks for providing the crash report. I see that you are not using the latest version 22.4.2 of Photoshop,

 

Please update to the latest app update and let us know if you continue to face the issue. See: https://helpx.adobe.com/photoshop/kb/uptodate.html 

 

Thanks,

Akash

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