Black Dialogue Box for Export Save For Web Legacy

New Here ,
Jun 27, 2021 Jun 27, 2021

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Hello,

 

Bug: Black Dialogue Window for Save For Web (Legacy)

OS: Mac OSX BigSur 11.1

Photoshop Version: v20.01 (also had similar issue in v19)

 

I updated to version 20.01 in hopes to resolve this issue I have had in previous versions. This reason motivated me to updated photoshop shop to see if this UI bug was fixed. When opening the export dialogue from Export > Save For Web (Legacy) window, it shows up black. I can see the options but the preview and text are not present. 

Minusha_0-1624816718928.png

 

I referred to this post which had a similar issue but for the Save As Dialog https://community.adobe.com/t5/photoshop/export-as-dialogue-box-completely-black/m-p/10026464. I have tried all recommendations including:

 

- Reset preferences (alt/option to reveal reset option)

- Resize window, cancel, then repon (some users report this works but not in my case)

- Change graphics processor performance with Preferneces > Performance > Advanced Settings set to Basic or Normal (neither option worked)

- Reinstall photoshop

 

Does anyone have any other recommendations? 

 

 

TOPICS
Bug, Import and export, Mac, Problem or error

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Adobe Employee ,
Jun 29, 2021 Jun 29, 2021

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Hi there,

 

We're sorry for the Save for web UI issue. Have you tried updating Photoshop to the 22.4.2 version and check if that helps to resolve the UI issue? I have just tested it on Photoshop 22.4.2 and macOS 11.4 version and it's working fine.

 

Also, turn off the graphics processor from the Photoshop preferences > Performance tab > Restart Photoshop and see if that helps.

 

Thanks,

Mohit

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