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Brush tool, when I click & paint, the screen in Photoshop goes white until I unclick

New Here ,
Dec 02, 2020 Dec 02, 2020

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Whether I'm using my Photoshop CC 2019 or 2020, when I use the brush tool to paint over my image or even the heal tool, I'm having an issue with the screen in Photoshop going white when I click. Which makes this impossible to see what I'm doing. When I unclick the mouse, the white screen goes away and I can see where I just painted. So It's not like the tool doesn't work, just can't see what I'm doing.

Any help would be great!

 

~Amanda

 

Using:MacBook Pro (Retina, 15-inch, Late 2013)
2.6 GHz Quad-Core Intel Core i7
16 GB 1600 MHz DDR3
OS Big Sur

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correct answers 1 Correct answer

New Here , Jan 28, 2021 Jan 28, 2021

To reset preferences go to Photoshop CC > Preferences > General. Window opens then select 'Reset Preferences on Quit'.

Then quit photoshop completely (command Q). When you reopen, the bug hopefully will have gone.

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Community Expert ,
Dec 02, 2020 Dec 02, 2020

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Have you read through the knowe Big Sur issues with 22?

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-big-sur.html#big-sur-known-issues 

JJMack

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New Here ,
Dec 03, 2020 Dec 03, 2020

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Thanks JJMack. Now that I think about it, it started acting up after I updated to the Big Sur. Typical. Hopefully, Apple & Adobe can correct the issue soon.

 

Thanks so much for the quick response!!

 

~Amanda

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New Here ,
Dec 08, 2020 Dec 08, 2020

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I had this issue too. Try resetting all of the preferences and then restarting Photoshop. It worked for me!

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New Here ,
Jan 19, 2021 Jan 19, 2021

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how do you reset all the preferences?

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New Here ,
Jan 28, 2021 Jan 28, 2021

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To reset preferences go to Photoshop CC > Preferences > General. Window opens then select 'Reset Preferences on Quit'.

Then quit photoshop completely (command Q). When you reopen, the bug hopefully will have gone.

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New Here ,
Feb 08, 2021 Feb 08, 2021

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This worked for me too!  Thanks!! 

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New Here ,
Mar 11, 2021 Mar 11, 2021

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Yes!! Something that actually worked for me on the first try. Thanks

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New Here ,
Apr 29, 2021 Apr 29, 2021

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thank you so much Becs, saved my day! Happened to me too right after updating my OS. Bloody Apple. Very kind of you to offer the tip 😉

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New Here ,
May 10, 2021 May 10, 2021

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This has not worked for me at all! Big Sur has been a curse for me!

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Perfect explanation! Worked for me! So happy to keep working now! THANK YOU!

 

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New Here ,
May 08, 2022 May 08, 2022

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LATEST

Thanks. Worked for me without even having to restart Photoshop!

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New Here ,
Jan 28, 2021 Jan 28, 2021

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Thank you, resetting preferences worked for me. FINALLY!

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New Here ,
Feb 03, 2021 Feb 03, 2021

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YES thank you !!

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New Here ,
Apr 24, 2021 Apr 24, 2021

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I've tried this repeatedly and so far, it is not working. So frustrated!

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New Here ,
Jul 19, 2021 Jul 19, 2021

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Thank you Jossy and Becs_edits, this worked for me. Got a new Imac with Big Sur and its been one challenge after the other! A huge thanks for this!

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New Here ,
Aug 03, 2021 Aug 03, 2021

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So is it like the pb with Big Sur? I keep resetting n no use, is there any other way I could try? Thx you!!

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New Here ,
Oct 05, 2021 Oct 05, 2021

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Thank you this was super helpful it fixed the bug for me! 

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New Here ,
Nov 24, 2021 Nov 24, 2021

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I have tried this and it does not work 😞 Are there any other possible fixes? 

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New Here ,
Apr 18, 2022 Apr 18, 2022

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I have the same problem. and i tried this but it does not work for me. please help me? 

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New Here ,
Apr 18, 2022 Apr 18, 2022

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I find something that works for me. 

go to edit > Preference > Performance And then from the graphic processor setting select advance and uncheck GPU Compositing then OK. 

Dear specialist, please let me know is this the correct way to fix this bug?  Thanks

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