Hello, I am unable to open or import any video files in Photoshop regardless of size. I have spoken with two representives from Adobe and neither were able to help.
I have re-installed Photoshop and Creative Cloud over three times and yet the issues remains. I have done all the suggested solutions such as resetting my preferences, clearing caches, renaming the Dynamic Link Manager and deleting files and folders.
When I try to open any video file, the progress bar will get stuck near the end if I try to open a video file or attempt to Import Video Frames to Layers, or tell me that the Dynamic Link Media Server is not available when trying to open a video file in an exisiting project.
My PC meets well over the recommended specifications to run Photoshop, so it's not my hardware. Seeing forum posts that are years old with the exact issues still unsolved is not reassuring.
I was told my case was going to be forwarded to someone in a Senior Team and yet it's been over a week without any news.
If anyone has had this issue and managed to solve it, please tell me how you did it. Thank you.
Yes, apart from me explaining which errors I recieve and the solutions I have attempted I have clearly offered no information xD
As you asked so politely, my specs are a Nvidia GTX 1080ti, an i7-7700k overclocked to 4.8Ghz and I am running on the latest version of Windows 10. The video files I have attempted to import have been MP4 files.