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Can't sample color outside of PS CC 2018

Community Beginner ,
Jan 31, 2018 Jan 31, 2018

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Hi,

I used to be able to select the Eyedropper tool, click, hold and sample colors from outside the program. In CC 2018, this isn't the case anymore. I installed CC 2017 and it works without a problem.

Part two of the problem:

If I have a tiny canvas, say 100 by 50 and I use the eyedropper tool, I'm sampling colors from my wallpaper from the main display (I have two) like somehow Photoshop is transparent. I don't think this is normal behavior.

sample.png

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correct answers 1 Correct answer

Adobe Employee , Apr 26, 2018 Apr 26, 2018

We're working on this issue. We'll update the thread when the update goes out: https://feedback.photoshop.com/photoshop_family/topics/photoshop-eyedropper-tool-cant-sample-colors-from-outside-the-program-nvidia-drivers-conflict

It occurs when scaling is other than 100%.

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Community Beginner ,
Sep 29, 2020 Sep 29, 2020

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having the same problem with the 2020 edition

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Community Expert ,
Sep 29, 2020 Sep 29, 2020

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Hi

This thread is for CC 2018 and it was fixed. If you have read all 50 replies and are sure you are using the correct method, then please give details on your system:

  • The exact version of 2020
  • Your OS and version
  • Your graphics card and version
  • Go to Help > System Info and copy, then paste here

~ Jane

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Explorer ,
Mar 16, 2022 Mar 16, 2022

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Same problem here, with PS 2020. I guess they still don´t know how to solve it.
I remember it used to work in PS 2017.
Chosing 100% doesn´t change anything BTW

 

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