Cannot restore purchase

Community Beginner ,
Sep 21, 2020 Sep 21, 2020

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I renewed my Adobe Photoshop subscription on my ipad, and the settings stated that my upgrade was successfully purchased, but when i open the app, it keep on loading. Pls help i have work to finish

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Community Beginner , Sep 23, 2020 Sep 23, 2020
via adobe, it all fixed now, i updated my ipad to ios 14. I think thats the problem

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Community Beginner ,
Sep 21, 2020 Sep 21, 2020

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Hey charlie, 

im facing the same issue on my ipad, i just renewed my subscription and when i open the adobe photoshop it just keep loading. My upgrade was successful, as i can see from the settings. Can you please fix it? i have some work to finish

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Adobe Employee ,
Sep 21, 2020 Sep 21, 2020

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Hi Bela

I moved your post from the Lightroom forums over to the correct forum for Photoshop for Mobile, to help you get attention from people who are more knowledgeable about your app than me. 

 

In Lightroom, a "duplicate purchase" error means the user already has another account that is subscribed.  The solution is to sign out, and then sign back in using the correct Adobe account.  

 

For the fastest help, please reach out to Adobe Support directly. Visit Welcome to Adobe Customer Care! Need help?, sign in, and then click the chat button at the bottom right

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Community Beginner ,
Sep 21, 2020 Sep 21, 2020

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okay thanks for moving my post!

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Adobe Community Professional ,
Sep 21, 2020 Sep 21, 2020

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if your previous subscription expired, allow up to one business day for your renewal to be processed.  you can check your account to verify your subscription is what you expect and to verify your adobe id, Adobe Account

 

if your account shows your subscription is current, restart your computer and then try opening photoshop.

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Community Beginner ,
Sep 21, 2020 Sep 21, 2020

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I already restarted my ipad few times, i clicked the "try again" but it's not working..It looks like this everytime i open the app on my ipadIt looks like this everytime i open the app on my ipad

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Adobe Community Professional ,
Sep 21, 2020 Sep 21, 2020

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that's photoshop for mobile. 

 

uninstall the photoshop on your ipad>go to itunes and reinstall.

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Community Beginner ,
Sep 21, 2020 Sep 21, 2020

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still not working so frustrating

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Adobe Employee ,
Sep 22, 2020 Sep 22, 2020

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There have been reports of this happening if the credit card on file with Apple is expired. info about correcting that can be found here If your payment method is declined in the App Store or iTunes Store

 

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Community Beginner ,
Sep 23, 2020 Sep 23, 2020

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okk thankyou!

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Adobe Community Professional ,
Sep 23, 2020 Sep 23, 2020

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did you subscribe via Adobe? or through the App store (I'm not even sure if that is possible) Have you tried signing out and signing back into the the Adobe app?

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Community Beginner ,
Sep 23, 2020 Sep 23, 2020

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via adobe, it all fixed now, i updated my ipad to ios 14. I think thats the problem

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Adobe Community Professional ,
Jul 20, 2021 Jul 20, 2021

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good to hear.

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