CC2020 no longer has flame preview

[Mishkaphotography]

When using the flame tool, I would normally get a preview of the flame in the window with the various adjustments.

Ever since the upgrade to CC2020, there is no longer a preview of flame in that window.  If I open CC2019 it works as expected.

Mac OS Mojave 10.14.5/ Macbook pro

[Chuck Uebele]

Try resetting your preferences. It won't work if your GPU isn't up to specs, which it doesn't seem like your issue.

[Ussnorway]

rendor previewplease post these 3 screengrabsGpu used3D settings

[Mishkaphotography]

resetting preferences didn't help.

Thanks Ussnorway.
Screen grabs appear to show the correct settings.

[Ussnorway]

yes those settings are fine... the vram amount is a bit small but workable

if you press ok does it rendor the flame i.e, its only the preview that is blank?

yes = have you got some other port i.e, a custom plug going to a second screen

[Mishkaphotography]

Yes, pressing OK renders the flame.   Correct, it's only the preview that is blank.

Do not have a second screen.  Nothing else going on that I know of.   And, of course, using cc2019, it functions normally.

Going to try it on another Macbook to see if I can duplicate the issue.

Thanks for your replies.

[dang62694579]

I have this same issue in 2021. Did you ever resolve it?

[Mishkaphotography]

It was never resolved on my computer BUT it works on my husbands computer. We're assuming its the better graphics processor.