crash problems with all the adobe apps

Community Beginner ,
Jun 26, 2021 Jun 26, 2021

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Hi

since the latest update, all the creative apps goes to crashes after a few minutes?

Does anybody has any solutions?

Thank you

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Adobe Community Professional ,
Jun 26, 2021 Jun 26, 2021

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Without any system information and the relevant crash details nobody can tell you much. The most likely cause are the usual hardware acceleration issues, so start by updating your system's graphics driver and check the relevant settings inside the programs.

 

Mylenium

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Community Beginner ,
Jul 02, 2021 Jul 02, 2021

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thank you for reply,Mylenium

my graphic hardware is Invidia Geforce GTX 980M,drivers updated.

System Configuration:

specifiche.png

 thank you

 

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Adobe Community Professional ,
Jun 26, 2021 Jun 26, 2021

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Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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Community Beginner ,
Jul 02, 2021 Jul 02, 2021

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Hi, thank you for suggest, but, before I try, I want to say that all the apps go to crash after few minutes: do I have to reset preferences for all the apps?

 

thank you

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Adobe Employee ,
Jul 02, 2021 Jul 02, 2021

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LATEST

@TheCutterSky  Please check are we signed in , with correct email address in creative cloud desktop application under which you have the subscription. 

 

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