Cuentagotas cuelga Photoshop on Windows 10

New Here ,
Jun 23, 2021 Jun 23, 2021

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Cada vez que uso la herramienta cuentagotas, se cuelga Photoshop ¿A alguien más le pasa?

Uso PC con Windows10

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Bug, Crash or freeze, Problem or error, Windows

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Adobe Employee ,
Jun 23, 2021 Jun 23, 2021

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Hi,

 

We're sorry about the experience due to Photoshop freezing while using the dropper. Would you mind telling us which version of Photoshop you're using? Since when are you facing this issue?

 

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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