Deactivate & Uninstall??

Contributor ,
Jul 19, 2021 Jul 19, 2021

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Issue:  How do you fully deactivate and uninstall Photoshop and CC from a computer? I want to free up an activation for a new computer.

 

Problem:  I want to deactivate Adobe CC 2021 from my Laptop. I won't be using it again on that machine. Adobe says you should deactivate the program by Signing Out first. I go Help>Sign Out. Now I want to run the Uninstaller. As soon as I click on it, it wants me to sign back into Adobe. I can do that, but then that also (presumably) is reactivating the program. Adobe says that uninstalling the program does NOT deactivate it. It seems like this is a loop. You can't uninstall the program without signing in, which activates the program again. Can anyone please clear up this confusion. I want to free up an activation for another computer. Thanks.

Glenn
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Cross-app workflows

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correct answers 1 Correct Answer

Adobe Community Professional , Jul 19, 2021 Jul 19, 2021
Hi Go to your Adobe account from here Adobe Account Select Plans > My Plan > Manage Plan, scroll down to the bottom of the page and you'll see activated devices, you can deactivate the laptop from there

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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Hi

Go to your Adobe account from here Adobe Account

Select Plans > My Plan > Manage Plan, scroll down to the bottom of the page and you'll see activated devices, you can deactivate the laptop from there

 

 

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Contributor ,
Jul 19, 2021 Jul 19, 2021

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So you deactivate the program after you uninstall it then?

Glenn

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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Yes, it will still show as activated on the page I mentioned above, so just hit the deactivate button

 

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Contributor ,
Jul 19, 2021 Jul 19, 2021

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Thank you. I'll give it a try now.

Glenn

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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Oh forgot to mention, you're allowed 2 activations at a time, so you can have Photoshop activated on 2 PC's at the same time but only use it on one.

So if Photoshop is activated on 2 PC's you just need to close it on one PC if you want to use it on another

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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From about 2 years beside activating Ps on 2 comps, you can also use it on both at same time.

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Contributor ,
Jul 19, 2021 Jul 19, 2021

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Thanks for this. I have it activated on my main iMac but the LT doesn't really have the giddy-up to run it anymore and I virtually never use it on that anyway. That's why I wanted to remove it from that computer. So I've done all that, but interestingly, it's still not showing up as activated on my LT even though I signed back in with it. It is showing as activated on the iMac, so I guess I'm good to go. One last question though - Adobe CC is still on this LT. As long as it's not taking up any significant room, I don't really care, but is there a way to remove it as well should I decide to do so? Thanks!

 

By the by, I uninstalled Photoshop from the CC Control Panel. I assume that does fully uninstall it (I opted to not keep any preferences)? I'm looking to get back as much space as I can on the HD.

Glenn

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