I encountered this problem when switch the app language from Chinese to English. The whole list of keyboard shortcuts disappeared.
I've tried uninstall and reinstall Photoshop, but nothing changed.
i had the same issue and i tried the method you mentioned. but it's still not working for me
I tried this on my mac, and it worked: go to applications, find Photoshop, double-click to open, find Locales folder - en_US - support files - shortcuts, and located Default Keyboard Shortcuts.kys file, double-click it and recheck Photoshop shortcuts.
Thank you, it worked for me.
Works like a charm, thanks!
Thank you worked for me on Adobe CC 2020
I had the same problem and the solution did not work for me...
Actually I just made it work after lots of struggle, and my solution is: check the language settings for your adobe creative cloud, if it's set to "English(International)" like how I did it and caused the problem, please change it to "English(North America)". Then everything should be working fine. My shortcut settings came back after I changed the language setting.
Thanks, this worked for me!
@Miss_Coconut, THANK YOOOOU! It finally worked!
It work for me too.
None of the above solutions works for me. So that I want to add one more solution that worked for me here just incase anyone need it in the future.
-I changed one shortcut in the shorcut menu.( Just using it as an signal or test sample to see if that was succesfully installed)
-Download the custom shortcut and save it on the desk
-What I use is Mac. I go to User-the folder of my name-library-application support-Adobe-Adobe photoshop 2021-presets-keyboard short cut
-Copy and paste the custom shortcut into the 'keyboard short cut' folder