Error when running neural filter

New Here ,
Jun 05, 2021 Jun 05, 2021

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Porque quando eu tento aplicar um efeito do meu "neurais filter" aparece um erro falando "Ocorreu um erro ao executar este filtro" 
Por favor me falem a resolução deste problema 
Link do recado que aparece ao tentar aplicar o efeito: 
https://media.discordapp.net/attachments/797484269861732394/850834601403744266/unknown.png?width=577...

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Adobe Employee ,
Jun 06, 2021 Jun 06, 2021

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Hi there,

 

We're sorry for the error message while running the neural filter.

 

Which version of Photoshop are you using and what is your computer's OS?

 

Could you please refer to the following article and try the offered solution: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErrorusingNeuralFilters

 

It should resolve the problem for you. Let us know, how it goes.

Thanks,

Akash

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Adobe Community Professional ,
Jun 06, 2021 Jun 06, 2021

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I get that error. I have to attach an external drive as a scratch disk for the filters to work.

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