Export Window is "EMPTY"

New Here ,
Jun 01, 2021 Jun 01, 2021

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Captura de Pantalla 2021-06-01 a la(s) 17.46.27.png

 When I open the export Window sometimes it's completely empty like the screenshot. Does anybody know how to solve this??

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Bug, Import and export, Problem or error

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Adobe Community Professional ,
Jun 02, 2021 Jun 02, 2021

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looks weird. I do see that when the window first opens...  and it seems to take a while to then populate my image.

 

Try using File>Export>Save for Web (legacy) I personally prefer it and think it loads faster.

Otherwise try resetting your preferences... Restart Photoshop holding down Command + Option+Shift (Control+Alt+Shift on PC) or  try updating your Photoshop.

 

hope this helps.

mark

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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New Here ,
Jun 08, 2021 Jun 08, 2021

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Yeah, but this one never loads sometimes...I'll try using Save for Web option but sometimes I want to export things in a higher density like 300ppp

 

I'll reset the preferences and see what happens!

 

Thanks!

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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Yes save for Web will not work for Print - just for quick web graphics,

 

Perhaps try updating Photoshop.. I thought I heard that they fixed this issue?

Hope so!

cheers,

mark

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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Adobe Employee ,
Jun 02, 2021 Jun 02, 2021

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Hi there,

 

Sorry that the Export As Window in Photoshop is blank. Would you mind sharing the version of Photoshop you're using and the version of your operating system?

 

Does the problem occurs while exporting a specific image or file format? Does it help if you create and export a new document? 

 

Would you mind checking the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html and let us know if that helps?

 

Thanks,

Akash

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New Here ,
Jun 08, 2021 Jun 08, 2021

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Hi, 

Thanks for the response.

 

I'm currrently in an Intel based iMac with Big Sur 11.4 installed. Photoshop 22.4.1

 

The problem occurs when exporting a PSD file. The problem occurs randomly sometimes but it's quite annoying cause I export quite often. 

 

I have another recurring problem which is that sometimes my Photoshop window (where the artwork is displayed) freezes. Just the artwork. I can still press buttons (all the buttons are responsive) but nothing happens in to the artwork. It happens when I'm zooming in and out a lot with my scroll wheel, suddenly the screen stops moving and I have to restart. 

 

I don't know if these problems are related...

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