filters turn image black (old macphun filter)

New Here ,
May 29, 2021 May 29, 2021

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I've used the filters from acphun (intensify, noiseless, etc) for many years.  Suddenly, when applying them my image turns completely black.

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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The first thing to check is your swatches for the foreground and background colors in the Tools panel. If they are both black, this will be the result. Type the shortcut of "D" to set the swatches to the defaults of B&W and see if it works now.

 

~ Jane

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New Here ,
May 29, 2021 May 29, 2021

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Thanks for the note, Jane. I tried resetting the swatches to the default b&w. Didn’t work.

I can use the various filters and see the result. The problem is when I “apply” the filter the entire image turns black. This happens with the entire set of filters including the “noiseless” one.

Any other advice is welcome.

Ron

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Ron Marks, Ph.D., M.P.H., M.S.W.
Tulane School of Social Work
Dean Emeritus

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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Hi Ron,

 

That's the most common reason we see, and it would have been an easy fix had it worked. For trouble-shooting purposes, do the standard PS filters work?

 

I see that Macphun became Skylum when they stopped being Mac-only:

https://skylum.com/blog/macphun-is-becoming-skylum

 

If another volunteer doesn't chime in, you might try support at Skylum.

https://skylum.com/support

 

Did the "suddenly" coincide with a PS or OS update? If so, they might tell you that you need a new version.

 

~ Jane

 

 

 

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New Here ,
May 29, 2021 May 29, 2021

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Thanks again. The standard PS filters do work as usual with no problem. I had been using an updated PS but it got corrupted and so I deleted it and re downloaded it from Creative Cloud app (the full PS version). Not sure if the problem coincided with that. I tried support at skylum but I was told they no longer support Macphun and suggested I buy their new filters.

I’ll try the skylum support link you sent.

Ron

---------------------------
Ron Marks, Ph.D., M.P.H., M.S.W.
Tulane School of Social Work
Dean Emeritus

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