Fixed: Photoshop creating a debug.log file when you open a PSD File

[BoyMatik]

I just updated my photoshop to the latest version, 21.2.2.289, and I noticed that everytime I open a PSD file. Photoshop creates a debug.log file in the same folder as the PSD file. How do I turn this off?

[Moderator note: PS-55193]

[JunimBC]

Same problem here, almost a month and anything done by Adobe

[KevinRVan]

I am using PS 24.1.1 and just within the last couple of weeks, the .log file has been created.

It seems that no one has an answer for the issue.

[Pete.Green]

Hi everyone,

Really sorry about the the debug.log files that are being created when Photoshop is starting.

We've been able to reproduce this and the engineering team is currently investigating a fix.

The debug.log files are safe to ignore or delete.

Regards,

Pete

[Michael_Rosenstein]

Just for your info, the content of my recent debug.log

[0912/104709.895:WARNING:angle_platform_impl.cc(52)] compileToBinary(230): 
C:\fakepath(57,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
C:\fakepath(65,8-28): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them

[0912/104737.589:INFO:CONSOLE(1)] "Long rAF frame-time", source: file:///C:/Program%20Files/Adobe/Adobe%20Photoshop%202020/Required/www-rich-tooltips/build/external.js (1)
[0912/104737.684:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0912/104737.684:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0912/104737.705:WARNING:angle_platform_impl.cc(52)] compileToBinary(230): 
C:\fakepath(69,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
C:\fakepath(77,8-28): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them

[0912/104848.864:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0912/104848.864:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0912/105158.830:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0912/105158.831:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0912/105236.308:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0912/105236.308:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0912/105344.237:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0912/105344.237:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842

[Catalyn]

For me the problem only appears when I use the "Export as" option! After I close photoshop a window with "crash report for adobe photoshop" appears immediately. Sometimes debug.log also appears! With  "Save as" or "save for web" there are no errors

[HSBUK]

I have the same issue. Debug logs in folders and desktop, such as:
[0915/182017.181:ERROR:media_internals.cc(112)] Cannot get RenderProcessHost

[chandac13183135]

Same here and I can't even upload them to my photo page on Facebook

[Dietrich5FB0]

How long should we expect this problem to continue?  You guys have known about this issue for weeks.
Also, Creative Cloud creates NUMEROUS files in our Temp directories every time we fire it up, and it doesn't delete them on exit.  We have to delete them manually.

[zacharys17146859]

Would love to ignore but essentially makes CC an expensive brick:

"[0915/102158.808:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0915/102158.830:WARNING:angle_platform_impl.cc(52)] compileToBinary(230):
C:\fakepath(69,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them"

[Malky H]

Why is this posted as 'correct answer' when there isn't even an answer in the post?! just an apology??

The debug files are really annoying me as well as all the other million issues I am having with my creative cloud programs....

[odairj5496929]

I feel very angry with Adobe. I was always a fan, today I look for alternatives because the amount of bugs in all applications is unusual. Each coreation generates more new bugs and it never ends. Things like changing the color of a text to white when you drag it to another document. In the past few years, only beast updates have been made that do not help at all. Worse, they ended up with legal resources such as the synchronization of measurements from all fields with the ruler. In other words, they should call the old engineers again and fire this new generation.

[Gardis_SE]

Adobe, this is under all criticism and the question is how you want to compensate your customers.

[phill104]

Really? You want compensation for a minor bug?

I agree, this particular one has taken a long time to fix. However, I would rather it take a long time than a half baked fix that causes something more serious.

[SeaAnita]

Why is this marked Solved when it's still happening a month later?

[defaulty3xh15upvmj1]

I guess we will see an update when they have a fix.

[Steven5E8C]

Hi friendz

I'm facing same issue. When i updated my photoshop to the latest version, 21.2.2.289, and I noticed that everytime when i open a PSD file. Then, photoshop creates a debug.log file in the same folder as the PSD file. What is the solution of this problem. Can anyone helps me. I have to do important work, but due to this issue my whole is totally stopped. Please guide me

Thanks!

[BernieTuffs1967]

I'm finding debug files all over! On my desktop, in folders where I've opened in PS to select elements to use, in my downloads folder...! Hoping it's solved soon!

[nancym45376259]

Ditto!  Thanks for working on it... I was afraid something was wrong with my own computer - whew! 😄

[balz_balz]

"The debug.log files are safe to ignore or delete."

They are really not safe or easy to ignore. Photoshop works slower than ever. And it's slowing whole computer down. I can make one movie in a minute. My company is paying for it and I can;t do any job done !!!

[Pete.Green · Accepted solution]

Good news! Tonight's 21.2.4 update should fix the issue with new debug.log file creation. 
Look for the Photoshop update in the Updates section of the Creative Cloud desktop. For help, see Update Creative Cloud apps

Let us know if the update fixes it for you as well!

Regards,

Pete

[Catalyn]

Yes the update has fixed the issue with debug.log file creation, but for me this problem still persists since august 2020 (only when I use  "export as" option)  https://www.youtube.com/watch?v=hT0XhG6FQ10&feature=youtu.be

[Carson Jones]

I'm seeing a post indicating that the new 21.2.4 update is having issues with masks.  Needless to say that problem-free masking is essential for my work and so I'm not going to be trading one problem (i.e. debug.log) for another much worse problem (i.e. masking errors).  Why are we seeing so many issues with Adobe Photoshop updates?  Are you rewriting the code from the ground up?  If so, how about releasing a stable version for those of us that rely on Photoshop for work and release a beta version only for major code revisions.

[Carson Jones]

Also, here's the link to the other thread noting the new potentially new masking bug, although I'm not sure it's entirely new.

[Carson Jones]

https://feedback.photoshop.com/conversations/photoshop/photoshop-2124-problems-with-adjustments-laye...

[paul190453]

Yes, the 20.2.4 update has fixed the problem for me too.