Flashing Screen when creating a new document in Photoshop on Windows

New Here ,
Feb 20, 2020 Feb 20, 2020

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I downloaded/installed photoshop on my computer yesterday.

Whenever I create a new document or open an existing picture the screen just flashes on and off white.

The image never shows up.

I made a video to show this but this forum only allows video from a URL.  Not sure how to attach.

Does anyone know how to fix this issue so I can use my new software?

 

 

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Adobe Employee ,
Feb 20, 2020 Feb 20, 2020

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Hi there,

 

We are sorry about the experience with Photoshop.

 

Would you mind going to the "Preferences" for Photoshop, then "Performance" and uncheck the option to "Use Graphics Processor"? Once done, quit and relaunch Photoshop to check if the issue persists. 

 

Regards,

Nikunj

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New Here ,
Feb 20, 2020 Feb 20, 2020

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Nikunj,

That was the exact fix.  Works perfect now.

Thank you so much!!!

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New Here ,
Jun 13, 2021 Jun 13, 2021

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Thanks, it fixed my problem as well

 

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New Here ,
Jun 16, 2020 Jun 16, 2020

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I have the same problem but with text flickering and screen too. Once I uncheck the option "Use Graphics Processor" I can't use Artboards anymore so I need this to be checked. Please help

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