I can't open PHOTOSHOP

New Here ,
Jun 29, 2021 Jun 29, 2021

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Since the update of PHOTOSHOP 22.4.2, the program does not open on my computer, as if it were not installed.
I can't open any version of Photoshop and I don't know why.
I would appreciate someone from the technical team to help me with this. I use Photoshop to work.

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Adobe Community Professional ,
Jun 29, 2021 Jun 29, 2021

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Before we can tr to help we need more infos about your environemnt.

Please give us more informations including the following :

Adobe product and version number

Operating system and version number

The full text of any error message (s)

What you were doing when the problem occurred

Screenshots of the problem and/or error messages

Computer hardware, such as CPU; GPU; the amount of RAM; etc

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Adobe Community Professional ,
Jun 29, 2021 Jun 29, 2021

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Hi!

 

Since you cannot even open Photoshop, I would recommend that you uninstall and then reinstall a fresh version of the program (Uninstall, empty your trash, restart your computer, and then reinstall). It is possible that something glitched in the update and didn't get installed properly. Let us know if doing a fresh install solves it, or if you are still having the same problem.

Michelle

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Adobe Community Professional ,
Jun 30, 2021 Jun 30, 2021

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