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i used to work in photoshop everyweek. and everything was perfect, but suddenly something happend and now i cant save the file.. there is no notes, no error.. just once i click on save as option nothing happend !! nothing show ! no sign no error, just it refuse to save the file in any forms even psd.
even when i close the file and i click on save..
i tried everything !! please have a look at the video that i attached
knowing that i'm using macbook pro and its updated.. even my photoshop is updated
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What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
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i uninstalled photoshop and the install it again and i have the same problems
it does'nt work after all these steps that you told me about
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Did you use the Cleaner Tool before re-installing?
Are you working on a lcoal volume or across a network?
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no
can you explain more about cleaner tool
what do you mean by local volume or across a network ?
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https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Are the files located on a hard drive on your computer locally or on a network-volume?
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all the files in my hard drive not the clouds
by the way how can i access my files that i saved it in creative cloud?