I upgraded my macbook pro and Photoshop stopped working (we can't analize PostScript)

New Here ,
Jun 25, 2021 Jun 25, 2021

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The app dosen't open an appear a window whit "It's says it's impossible to complete the request beacuse Potoshop can't analize the postScript Istruction.

What can i do to solve this problem?

Thx in advace for the answers

have a nice day

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Adobe Employee ,
Jun 25, 2021 Jun 25, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're using along with your Macbook's macOS version? Are you directly launching the application or are you trying to open a file?

 

If you're using macOS Big Sur, please ensure you have the latest version of Photoshop (22.4.2) installed on the computer. Also, please ensure that Photoshop has the necessary permissions on the Mac by following the steps suggested below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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