Incorrectly displayed images / Photoshop 22.4.0 / Wacom Cintiq 24 Pro

New Here ,
May 17, 2021 May 17, 2021

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Hi there,

i´m using Photoshop 22.4.0, plus a Wacom Cintiq 24 Pro (second screen) on Mac Mini M1.

Images are often times displayed incorrectly.

Sometimes divided into 4 partly shown pictures in the user interface. Sometimes half the work surface is just black, including the project. However, frames and rulers are displayed correctly. Are these known problems?

Thank you, Michael

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Bug, Mac, Problem or error

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Adobe Community Professional ,
May 21, 2021 May 21, 2021

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Are you running M1 native or Rosetta 2 mode?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
May 22, 2021 May 22, 2021

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Thank you for your reply.

Yes, i´m running Rosetta 2.

I changed the Cintiq from secondary to primary screen. Now it seems to work without any problems.

 

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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Why are you running the latest PS in Rosetta 2? It's build for native M1. That could be causing the issue.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
May 26, 2021 May 26, 2021

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Sorry for the late answer. I´m also using Adobe Illustrator and Indesign. Therefore i need run Rosetta 2.

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Adobe Community Professional ,
May 21, 2021 May 21, 2021

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First, try disabling GPU in the preferences (Preformance tab). Any better?

If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. 

Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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New Here ,
May 22, 2021 May 22, 2021

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Thank you also for your reply.

I changed the Cintiq from secondary to primary screen. Now it seems to work without any problems.

Michael

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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Have you run the most recent Wacom driver updates? That has resolved this for other users. An update was released on 5/18.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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