last version of Photoshop 22.4.1 is crashing immediatly when opening file on Windows 10

[ellimac54]

Am I the only one with this issue?

The files can be open for 5 seconds and the app crash. Hopefully there will be an update fixing this soon, my Photoshop is unusable now

Thanks

[kevin stohlmeyer]

Have you tried resetting your preferences?

What are your computer specs?

Specific Win 10 version, HD space, Video card(s), GPU, CPU, RAM

[ellimac54]

Thank you for your answer. Yes I resetted preferences, uninstalled and reinstalled everything and nothing changed.

Win 10 64 Pro 20H2 (os build 19042.985), HD space  512GB (free 30GB), RAM 16GB, PC: Dell Inspiron 5579, GPU/Graphic card: Intel UHD Graphics 620

[davescm · Accepted solution]

If you turn off your GPU in Preferences > Performance and restart Photoshop do you get the same issue?

Dave

[ellimac54]

Thank you! That fix the issue, it is not crashing anymore

Camille

[kevin stohlmeyer]

Turning off your graphics card is only a temporary fix and points towards the underlying issue.

You will be missing some key functionality without a graphics card.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html 

The larger issue is your graphics card (Interl UHD 620) no longer meets the requirements for current Photoshop builds.

You'll either need to downgrade to an earlier version of PS or upgrade your graphics card.