Módulo 3d

New Here ,
Jun 18, 2021 Jun 18, 2021

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Hola, consulto por que no puedo acceder al módulo 3D.

 

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Problem or error

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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Without any info about your system and in particular its graphics hardware nobody can tel lyou much. The 3D functions are highly dependent on GPU acceleration functions, so a properly working graphics card and driver are essential. Anything more will require more specific info on your part.

 

Mylenium

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New Here ,
Jun 19, 2021 Jun 19, 2021

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Hello:
Thank you very much for the answer, first of all. My pc has a
graphic card 1 GB dedicated. My graphics card has 1gb, dedicated, 24gb ram,
1TB sshd. This problem, I have recently, coincided with the deactivation of
the applications, for not being able to pay the renewal of my plan, due to
a change in their payment systems. The card that is enabled in my plan is
debit and not credit. Finally, after several complaints, an assistant
solved the problem for me, changing the country.

This issue has been fixed but the problem persists, with PS. The 3D module
is disabled. What did not happen before.
Please I need to be able to transfer with the assistance service in Spanish.

best regards:

--
*®*
*Profesionalismo y compromiso*


*Róbinson Arias Cáceres*
*www.alihuenpropiedades.cl *
*contacto@alihuenpropiedades.cl *
*cel: +56997316676*
*Benavente 576 of. 302*
*Puerto Montt.*

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Adobe Community Professional ,
Jun 20, 2021 Jun 20, 2021

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Hola Rodrigo, 

Puede ser que tu sistema no sea compatible con el 3D de Photoshop, puedes revisar los requerimientos de sistema aquí

https://helpx.adobe.com/la/photoshop/system-requirements.html

También puedes ver como Optimizar el rendimiento de Photoshop aquí

https://helpx.adobe.com/la/photoshop/kb/optimize-photoshop-cc-performance.html

SI nada funciona puedes instalar una versión anterior de Photoshop desde la aplicación creative cloud

 

Me cuentas si te resulta

Saludos

EugenioNYC_0-1624195038662.png

 

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