Without any info about your system and in particular its graphics hardware nobody can tel lyou much. The 3D functions are highly dependent on GPU acceleration functions, so a properly working graphics card and driver are essential. Anything more will require more specific info on your part.
Hello: Thank you very much for the answer, first of all. My pc has a graphic card 1 GB dedicated. My graphics card has 1gb, dedicated, 24gb ram, 1TB sshd. This problem, I have recently, coincided with the deactivation of the applications, for not being able to pay the renewal of my plan, due to a change in their payment systems. The card that is enabled in my plan is debit and not credit. Finally, after several complaints, an assistant solved the problem for me, changing the country.
This issue has been fixed but the problem persists, with PS. The 3D module is disabled. What did not happen before. Please I need to be able to transfer with the assistance service in Spanish.