[mac] Photoshop freezing on startup 2021/22.4.2

Community Beginner ,
Jun 24, 2021 Jun 24, 2021

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Researched a bunch. doesn't look like im the only one. Howcome I can run lightroom classic no problem but photoshop crashes on startup. i have no preferences that i can see. i added the permissions on the security & privacy. restarted my mac and still it doesn't run. If i cannot run this application im paying for will i be able to cancel my subscription without getting the additional charge? is it only a mac issue? 

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Crash or freeze, Mac, Problem or error

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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What Mac and Mac OS are you running on? What is your graphics card and VRAM? 

Photoshop and Lightroom have different system requirements. 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Jun 25, 2021 Jun 25, 2021

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Macbook Pro 2015. 2.8 GHz i7

16 gig ram, intel iris pro 1536 

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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Check your Mac Energy Saver preferences. See if you can turn off "Automatic Graphics Switching".

You may have an Intel Iris Pro, but with higher end 2015 MBP they also have a low end NVIDIA card that is not up to specs for newer versions of Photoshop. (Geforce GTX 550, 660, etc)

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Jun 25, 2021 Jun 25, 2021

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Appriciate the reply but it didn't work. So basically im out of luck with running photoshop on my mac? Im not trying to do anything super demanding. just make a few small pictures. would using a older version of photoshop work? is that a thing i can do

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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If you had the option and turned it off - you need to restart your Mac for it to take affect.

After you restart, check which graphics card is listed under Photoshop Performance preferences.

If you want to go to an earlier version here is how:

https://helpx.adobe.com/download-install/using/install-previous-version.html 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Jun 25, 2021 Jun 25, 2021

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Restarted and still freezing on startup. cant get past the "whats new screen" just the colorful spinning wheel. how would i look at photoshop performance prefences on mac if photoshop wont open past that point?

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Adobe Employee ,
Jun 25, 2021 Jun 25, 2021

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Hi,

 

We're sorry about the experience due to Photoshop freezing on launch. I see you have tried the steps suggested by Kevin but they haven't helped. Would you mind telling us which macOS version you're working on? Is this a fresh install of Photoshop or have you used Photoshop on this machine in the past?

 

If you have used the application in the past, there might be preferences from the previous version causing the issue. You can try resetting the Preference manually using the steps suggested here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

If the issue persists, try re-installing Photoshop after uninstalling it using the Creative Cloud cleaner tool. You can check out the steps to use the Creative Cloud cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know how it goes!

Regards,

Nikunj

 

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