My password works to get into Adobe.com, but won't let me in to upgrade Nik

New Here ,
Jun 04, 2021 Jun 04, 2021

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I purchased a Nik software update yesterday. When I put in the Nik key code, it then asks for my Photoshop password. The password is not accepted. I changed the password. Nope. I restarted my computer. Nope. I chatted with Adobe online support. Nope. Anyone have any other thoughts? 

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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I'd contact Nik and ask them for help, since it's their program having the issue.

 

Meantime, let me move this to the Photoshop forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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New Here ,
Jun 04, 2021 Jun 04, 2021

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I did contact Nik. They said they don’t ask fir passwords, so it is an Adobe Photoshop issue. Sigh.

Sent from my iPhone

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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Again, there is no Photoshop password. 

Nik is Nik, if it's asking for something, you need to contact Nik. 

And yes, a screen capture of what you're seeing would be helpful. 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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Photoshop doesn't have a password. Can you post screen shots?

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