My photoshop 2021 suddenly quits

New Here ,
Jul 12, 2021 Jul 12, 2021

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My photoshop suddenly quits although it is in the latest version and updated. my mac is running the latest operating system.

any advice please?

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Mac, Performance, Problem or error

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Adobe Community Professional , Jul 13, 2021 Jul 13, 2021
What are your specs? Specific PS version, Specific Mac OS version, Mac computer model, HD Space, RAM, Video/Graphics card, VRAM, etc. Have you tried resetting your PS preferences? Go to PS preferences/general and click reset preferences upon Quit. Relaunch PS.

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Adobe Community Professional ,
Jul 12, 2021 Jul 12, 2021

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Can you chcek your Creative Cloud app to see if 

1. you are currently logged in

2. it is not asking for updates. If it is, run the updates and it should work. 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jul 12, 2021 Jul 12, 2021

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Thank you.

I checked and found that I am logged in and all are updated.

 

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New Here ,
Jul 13, 2021 Jul 13, 2021

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Thank you.

I checked and found that I am logged in and all are updated.

any other suggestion, please?

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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What are your specs?

 

Specific PS version, Specific Mac OS version, Mac computer model, HD Space, RAM, Video/Graphics card, VRAM, etc.

Have you tried resetting your PS preferences? Go to PS preferences/general and click reset preferences upon Quit.

Relaunch PS.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jul 13, 2021 Jul 13, 2021

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Thank you for taking the time to help.

PS: 22.4.2

mac OS : Big Sur

imac 2017

RAM 64 GB

I just tried to reset preference. I will wait and see.

Thanks again.

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Thank you very much again. it looks like it is working well now.

for the second day it did not quit suddenly. I hope it w'ont again.

Have a nice day.

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Thank you very much again. it looks like it is working well now.

for the second day it did not quit suddenly. I hope it w'ont again.

Have a nice day.

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New Here ,
Jul 17, 2021 Jul 17, 2021

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It came back to crashing again.

Something I noticed; when I chose command+1 to go to 100% view, it crashes. in addition to crashing for no reasons.

Any help please?

Thank you in advance.

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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Try going into Photoshop Preferences/Technology Preview and check "Deactivate Native Canvas" and restart your PS.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jul 19, 2021 Jul 19, 2021

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Thank you.

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