My photoshop crash when i try to open JPEGs or TiFF files...

New Here ,
Jul 15, 2021 Jul 15, 2021

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photoshop crash when i try to open JPEGs or TiFF files...I can open PSD, PNG, PDF but not those. I uninstalled and reinstalled photoshop that didnt help. Try changing the the name to see if it will open still nothing...

 

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Problem or error, Windows

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Adobe Community Professional ,
Jul 16, 2021 Jul 16, 2021

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Which version of Photoshop and OS?
How much RAM and spare hard disk capacity do you have?

Have you tried opening the JPGs and TIFF documents in other applications to test whether they are corrupt?
Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?

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New Here ,
Jul 16, 2021 Jul 16, 2021

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Which version of Photoshop and OS?
Photoshop 22.4.2 / windows 10

How much RAM and spare hard disk capacity do you have?
RAM 8,068 MB Physical memory /2,911 MB Physical Memory available.
Spare hard disk capacity 464 GB
Have you tried opening the JPGs and TIFF documents in other applications to test whether they are corrupt?
Opened it in Acrobat and it worked

Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?
Tried resetting the photoshop preferences as well - still crashes.

This happened like 3 ½ weeks ago, maybe longer. I can create new photoshop documents and if it's a jpeg or tiff I have to open it with photos and copy it to a psd file. Tried almost everything and it still crashes. The same problem for my Adobe bridge - it just crashes when its being booted up.



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