Neural filter problem

New Here ,
Jun 18, 2021 Jun 18, 2021

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Want to use background blur but I keep getting a notice that it's not working.  How to fix?

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Adobe Employee ,
Jun 18, 2021 Jun 18, 2021

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Hi there,

 

Sorry that the Neural Filter in Photoshop are not working as expected.

 

Would you mind sharing the exact error message that you are getting along with the computer's OS?

 

Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks,

Akash

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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Depending on your system, it sometimes helps to go to Preferences>Performance and turn off the use of your GPU before trying a neural filter. Works for me.

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