Copy link to clipboard
Copied
after last update i can't download to neural filters. I can use mac os x 11.3.1 - photoshop 22.4
Copy link to clipboard
Copied
Hi there,
Sorry that you are unable to download Neural Filters in Photoshop 22.4
Quit Photoshop, delete or rename the following folder, Start Photoshop and try again:
Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/
PHSP/22/Internal/com.adobe.nfp.gallery/PluginData
Also, please checkout the troubleshooting steps mentioned here: https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html#Knownissuesandworkarounds
Let us know how it goes.
Thanks,
Akash
Copy link to clipboard
Copied
Hi there,
Copy link to clipboard
Copied
Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D
Thanks,
Akash
Copy link to clipboard
Copied
i have format mac and reinstall photoshop but didn't fix the problem.
Copy link to clipboard
Copied
It seems like a permissions issue with the user account to me.
Would you mind checking if Photoshop works under the Root user account? To know how to enable the root user, see: https://support.apple.com/en-us/HT204012
Thanks,
Akash
Copy link to clipboard
Copied
Hi,
it does also not working under root user Account.
I use mac os x 11.4 - photoshop 22.4.1
My User home directory was moved to separate data partition. After that Installation of Photoshop was performed. The directory below was created by installation and starting of the application "/Volumes/Daten/Benutzer/andre/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/22/Internal/com.adobe.nfp.gallery/PluginData"
Any idea?
BR André
BR André
Copy link to clipboard
Copied
Which filters are you unable to download?
Copy link to clipboard
Copied
Same issue for me. I haven't been able to download any neural filters since the feature was first introduced last year. The download progress gets to about 90% then goes back to displaying the Download button. I'm running version 22.4.2 on OSX Mojave 10.14.6 Can Adobe make the PluginData folder contents available through some other means (Creative Cloud, Dropbox, etc.)?
Copy link to clipboard
Copied
I am on Photoshop 22.5 Windows 10 and can not get any of the neural filters to download. My C drive is set for TMP etc, I have tried deleating the appdata folders as sugested my nothing works. I did have them working right after they came out now , nothing,
Copy link to clipboard
Copied
Is there no update to this issue??
I'm on Macbook M1, Monterey, Version 12.5.1.
Would be nice to have everything working smoothly considering the cost of Creative Cloud.