Neural filters can't be download on version 22.4 on macOS 11.3.1

New Here ,
May 18, 2021 May 18, 2021

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after last update i can't download to neural filters. I can use mac os x 11.3.1 - photoshop 22.4

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Download and install, Mac, Problem or error

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Hi there, 

 

Sorry that you are unable to download Neural Filters in Photoshop 22.4 

 

Please try the following troubleshooting steps:
  1. Restart Photoshop and try again
  2. Download the filter models again

Quit Photoshop, delete or rename the following folder, Start Photoshop and try again:
Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/
PHSP/22/Internal/com.adobe.nfp.gallery/PluginData

 

Also, please checkout the troubleshooting steps mentioned here: https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html#Knownissuesandworkarounds 

 

Let us know how it goes.

 

Thanks,

Akash

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New Here ,
May 25, 2021 May 25, 2021

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Hi there,

 

" Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/ PHSP/22/Internal/com.adobe.nfp.gallery/PluginData 
This folder doesn’t exist. In the UXP folder there is only another folder named extensions.
I can delete the photoshop and reinstall but the problem isn't solved.

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Adobe Employee ,
May 27, 2021 May 27, 2021

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Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks, 

Akash

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New Here ,
May 31, 2021 May 31, 2021

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i have format mac and reinstall photoshop but didn't fix the problem. 

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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It seems like a permissions issue with the user account to me.

 

Would you mind checking if Photoshop works under the Root user account? To know how to enable the root user, see: https://support.apple.com/en-us/HT204012 

 

Thanks,

Akash

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Community Beginner ,
Jun 05, 2021 Jun 05, 2021

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Hi,

 

it does also not working under root user Account.

I use mac os x 11.4 - photoshop 22.4.1

My User home directory was moved to separate data partition. After that Installation of Photoshop was performed. The directory below was created by installation and starting of the application "/Volumes/Daten/Benutzer/andre/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/22/Internal/com.adobe.nfp.gallery/PluginData"

Any idea?

BR André

 

BR André

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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Which filters are you unable to download?

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Community Beginner ,
Jun 21, 2021 Jun 21, 2021

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Same issue for me. I haven't been able to download any neural filters since the feature was first introduced last year. The download progress gets to about 90% then goes back to displaying the Download button. I'm running version 22.4.2 on OSX Mojave 10.14.6 Can Adobe make the PluginData folder contents available through some other means (Creative Cloud, Dropbox, etc.)?

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