Neural filters crashes while using Skin Smoothing on Photoshop 22.4.1 Win10

Community Beginner ,
Jun 02, 2021 Jun 02, 2021

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I have been trying to use skin smoothing.. It crashes my computer: Win10 (up-to-date), Nvidia GTX 1660 w/6 GBytes, OnBoard video turned off, Intel i7, 32GB ram, reset PS preferences, PS v22.4.1 and any suggestions would be welcomed.
Thanks,
Ron

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Crash or freeze

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Adobe Community Professional ,
Jun 02, 2021 Jun 02, 2021

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How much spare disk capacity do you have on your hard drive?

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Community Beginner ,
Jun 03, 2021 Jun 03, 2021

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C: 187 GB free

😧 7 TB free

E: 5 TB free

M: 848 GB free

 

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Adobe Employee ,
Jun 02, 2021 Jun 02, 2021

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Hi there,

 

Sorry that Photoshop 2021 is crashing while launching Neural filters. 

 

Along with the question that Derek has asked above, would you mind checking the below troubleshooting steps?

 

 

Let us know how it goes.

Thanks,

Akash

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Community Beginner ,
Jun 03, 2021 Jun 03, 2021

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I've done that and the problems remain. In fact, I've tried every offered solution going back last year--still no help.

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Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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Got anything else? I can't even find the crash file.

 

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Sorry for the delay in my response. Would you mind updating to the latest version 22.4.2 of Photoshop and let us know if that helps? See: https://helpx.adobe.com/photoshop/kb/uptodate.html

 

~Akash

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