not working

New Here ,
Jul 07, 2021 Jul 07, 2021

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I can't open photoshop since a few days... It crashes when I open it. I tried to uninstall it from creative cloud but nothing happens.

 

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Bug, Crash or freeze, Mac, Problem or error

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Adobe Community Professional ,
Jul 07, 2021 Jul 07, 2021

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Try deleting Your Photoshop Preferences.  They may be corrupted. These are nor replaces when you reinstall Photoshop.

JJMack

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New Here ,
Jul 08, 2021 Jul 08, 2021

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It didn't work... 😞 

I could uninstall from my desktop and install again without keeping the preferences but I can't open it anyway after that. 😕

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Adobe Community Professional ,
Jul 08, 2021 Jul 08, 2021

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Please give us more informations including the following : 

Adobe product and version number 

Operating system and version number 

The full text of any error message (s) 

What you were doing when the problem occurred 

Screenshots of the problem and/or error messages 

Computer hardware, such as CPU; GPU; the amount of RAM; etc 

 

What has been changed on your system before the error occured?

 

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New Here ,
Jul 08, 2021 Jul 08, 2021

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I am experiencing the same problem.  When I try to open app it says "Your application is dynamically linked with Intel version 2020.0.1 (r0x35c5ec66) No DLL from the list below is fouind on the system path: ippcvm7.dll (the most suitable for your CPU) Please provide a path to at least one of them."  When I click OK it then says "The application was unable to start correctly (0xc0000142). Click OK to close the application."

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Adobe Community Professional ,
Jul 08, 2021 Jul 08, 2021

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It seems that your CPU isn't compatible with Photoshop.

Known issues in Photoshop (adobe.com)

 

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New Here ,
Jul 08, 2021 Jul 08, 2021

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Thank you so much!  I installed the 2020 version and program opened with no problems.  I will make sure this version does not update automatically.  Guess I'll be forced to get a new pc soon, huh?

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New Here ,
Jul 15, 2021 Jul 15, 2021

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I contacted Adobe, we did a remote session. Reinstall and cleaned everything, but apparently that is the last update that doesn't work with my configuration. So they install the version before and it worked. I have a recent mac, so it's annoying not being able to update anymore. 

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