Photoshop 20.0.0 Crashes in Big Sur with Text tool

Community Beginner ,
Nov 13, 2020 Nov 13, 2020

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When I choose the text tool in Photoshop 20.0.0 with the Big Sur OS installed it crashes immediately. Same issue on both my desk top and laptop.

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Crash or freeze

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New Here ,
Nov 15, 2020 Nov 15, 2020

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Same here

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New Here ,
Nov 16, 2020 Nov 16, 2020

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same

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Guest
Nov 16, 2020 Nov 16, 2020

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"Photoshop 20.0.0"

Versions below 22.0 have not been tested for compatibility with macOS Big Sur

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-big-sur.html

 

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Community Beginner ,
Nov 20, 2020 Nov 20, 2020

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22.0.0 still crashing in Big Sur when trying to open files. 

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Community Beginner ,
Feb 04, 2021 Feb 04, 2021

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Replying to myself. For people who just have random computer crashes in Photoshop like I. I've been working with Apple for 13 months now and a simple thing to try is giving photoshop permission to "control your computer" under accessibilty in system preferences. I tried this step about 6 days ago and I've not crashed yet. Weird, longest run to date since initial install. Maybe I will crash again in a few minutes, I keep waiting for it. PTSD I guess. Would be curious to see if anyone else does this process and stops the random crashing. 

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New Here ,
Apr 07, 2021 Apr 07, 2021

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I can't figure out how to do this? can you help me. 

 

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New Here ,
Apr 09, 2021 Apr 09, 2021

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I'm trying this now, we'll see if it works. I went to system preferences -> Security & Privacy -> Accessibility -> Add photoshop to the list.

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Adobe Community Professional ,
Nov 16, 2020 Nov 16, 2020

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Here are the known issues in Big Sur

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-big-sur.html

 

Any new issues can be reported to the Photoshop developers here:

https://feedback.photoshop.com/



Jane

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New Here ,
Dec 07, 2020 Dec 07, 2020

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same

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New Here ,
Dec 14, 2020 Dec 14, 2020

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Same here. Anyone figured this out yet?

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Community Beginner ,
Dec 21, 2020 Dec 21, 2020

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This is the fix: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

This issue almost destroyed me so I'm going around to the threads that I encountered while desperate for a solution to hopefully spare someone else this pain.

Big Sur is a nightmare with fonts for some reason. Either the text preview or the font cache in Photoshop (or both?) are the problem. I'm not sure which because I did the following steps at the same time and went from Photoshop crashing every minute to an actual usable application:

  1. Disable type preview by going to Type > Font Preview Size and selecting None.
  2. Reset the Photoshop Font Cache
  3. Delete the System Font Cache

 

I hope that helps! Good luck everybody!

Also, one important thing I learned after hours of futile troubleshooting and scouring the internet for a solve:

When Photoshop crashes, if you get the dialogue box to send a crash report to Adobe, they're actually useful if you check the second box that says "Allow Adobe to suggest a solution or workaround". I never thought they would actually help because I've never gotten any additional info from sending Apple crash reports, but if there's a known issue, Adobe will actually provide a link to a help document right there - you don't even have to submit your email. That's how I got to the Font Troubleshooting link.

 

Just a little something I wish I'd known before I wasted hours and hours on this and blew a design presentation >_<

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New Here ,
Jan 19, 2021 Jan 19, 2021

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Hey 

 

just wondering if you had anymore crashes since posting this post?

 

thanks. 

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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I actually haven't!

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New Here ,
Jan 19, 2021 Jan 19, 2021

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That's good to hear 

 

what Mac do you have?

 

i have a 2017 256gb 8gb ram 

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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My poor old baby was struggling with the Big Sur update.

  • MacBook Pro (15-inch, 2016)
  • 2.9 GHz Quad-Core Intel Core i7

  • 16 GB Ram

Are you having issues outside of Photoshop? For general performance issues, you can try resetting PRAM/NVRAM & SMC and also check your Spotlight settings under System Preferences > Spotlight - the less you're searching, the better. Doing those things sped my system up considerably, but I've still been getting more pinwheels than usual since the update.

 

I also started a completely new admin user account which was a bit of a nuclear solution, but it got Photoshop working before the crash report docs helped me pinpoint the font issue.

 

Good luck!

Chris

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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hundreds of times. HUNDREDS!!!! I use photoshop 60+ hours a week.



Be Safe!

Sincerely,

Sandy

 

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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OMG thank you to the bot or human who removed my signature info!!! I was in a slight panic. 🙂

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Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

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You're welcome, @sandraprint — it was me! 😊 You have to watch email replies with automatic signatures, but moderators can edit posts. We try to watch, but if we miss it, you can ask us.

 

~ Jane

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New Here ,
Jan 29, 2021 Jan 29, 2021

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Thanks so much for posting, Chris. Haven't done the suggested font clean up yet but at least my ps isn't crashing 10 seconds in!

So grateful, rgds Beth

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New Here ,
Dec 28, 2020 Dec 28, 2020

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same

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New Here ,
Jun 01, 2021 Jun 01, 2021

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I have a fairly fresh install of Big Sur on a new iMac with a fresh install of Photoshop 2021. I get unexpected crash as well. I have Adobe Creative Suite as well as Microsoft Office on my Mac. Nothing else.

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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LATEST

@steveSpeer wrote:

When I choose the text tool in Photoshop 20.0.0 with the Big Sur OS installed it crashes immediately.

 

Hi Steve,

 

This issue was fixed for Big Sur in 21.1.1. Please update from 20.0.0.

https://feedback.photoshop.com/conversations/photoshop/photoshop-211-files-with-fontstype-in-them-ke...

 

~ Jane

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