Photoshop 2020: Greyed out files/folders macOS

New Here ,
Dec 17, 2019 Dec 17, 2019

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Hello,

I upgraded to CC2020 and I am finding that when I navigate to place a file from within PS, the files are grey out out. They are actually accessible if I click on them, and I have found that if I right click, the files revert to normal, but it is annoying.

 

Thanks for your help.

Mark

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Bug, Import and export, Mac, Problem or error

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Adobe Community Professional ,
Dec 17, 2019 Dec 17, 2019

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What operating system?

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Adobe Community Professional ,
Dec 17, 2019 Dec 17, 2019

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Hi Mark

I am using OSX High Sierra and Photoshop 2020 and I'm not seing what you mentioned. 

Are you on OSX Catalina? 

 

 

thanks

neil barstow, colourmanagement.net

[please do not use the reply button on a message in the thread, only use the one at the top of the page, to maintain chronological order]

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Explorer ,
Dec 21, 2019 Dec 21, 2019

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Same here, and it seem to be affecting all of the apps in the Adobe Suite, too. Running Catalina.

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Community Beginner ,
Dec 27, 2019 Dec 27, 2019

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Me too. I'm on CC2020 and running Catalina.

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New Here ,
Dec 30, 2019 Dec 30, 2019

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Hi there,

 

Thanks for the reply I am running CC20 on Catalina.

 

Thanks for any help!

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New Here ,
Apr 10, 2020 Apr 10, 2020

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Did you ever find a solution for this?  I'm having the same problem, it's very annoying

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Adobe Community Professional ,
Apr 10, 2020 Apr 10, 2020

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Hi Kate, unfortunately, we don't know which version Mark was running when he experienced the problem, and yourself as well.
Are you also running Catalina?
Can you check in Help>About Photoshop for the version number of Photoshop? If you are not running the latest version, 21.1.1, you should update as the bug might have been fixed.

So does it only happen when using File>Place?

Does it occur everytime?

If you are in 21.1.1 and it occurs all the time, please search or create a thread on the https://feedback.photoshop.com site, watched by Adobe staff. Make sure to provide as many relevant details as possible.

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New Here ,
Apr 10, 2020 Apr 10, 2020

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Hi, yes I'm running Catalina, my Photoshop Elements has only been installed for maybe 4-6 weeks, it's a new Mac and a new Photoshop, I was previously running Elements 15 on my older Mac.  When I open a file from Photoshop some of the images are greyed out and some aren't, I'm still able to access them ok but they aren't clear to see so I have to continously sort the files by 'name' for them to appear properly, does that make sense?Screenshot 2020-04-10 at 16.21.51.pngScreenshot 2020-04-10 at 16.22.10.png

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New Here ,
Apr 10, 2020 Apr 10, 2020

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Screenshot 2020-04-10 at 16.27.35.pngsorry I forgot to add this photo in my last reply, this is what mine look like

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New Here ,
Apr 10, 2020 Apr 10, 2020

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Hi there,

I'm am on Catalina and last PS 2020 version, everything is updated and I
get greyed out files on File-> Open

Thanks


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New Here ,
Apr 20, 2020 Apr 20, 2020

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Hi, guys. I too am having the same problem, affecting all Adobe Apps on Catalina (10.15.4). All Adobe Apps are updated and current (as of 20 April). Not terrible in the grand scheme of things but a little annoying.

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New Here ,
May 11, 2020 May 11, 2020

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Same issue here, with all of the Adobe CC 2020 Apps I use, running on macOS Catalina 10.15.4, it doesn't affect performance, it's just the annoyance of going through a dimmed folders path every time I open a file.

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New Here ,
May 12, 2020 May 12, 2020

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Screen Shot 2020-05-12 at 11.18.55.png

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Explorer ,
Jun 26, 2020 Jun 26, 2020

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Same here.

  • Photoshop 21.2.0
  • OSX 10.15.5

 

This has been a real buggy release. That AND Catalina.

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New Here ,
Jul 17, 2020 Jul 17, 2020

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Still happening. Annoying as heck.

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New Here ,
Jul 30, 2020 Jul 30, 2020

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I'm having the same problem since I got a new MBP16 7 months ago. Seems to be affecting the entire Adobe suite and also some other non-apple applications like Chrome for instance.

 

Any Apple App I've tested works fine, so does Cinema 4D.

 

It would be great to have a solution as it's very irritating indeed!

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Adobe Community Professional ,
Jul 30, 2020 Jul 30, 2020

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If you do a search, you'll find this issue covered a bazillion times. You have to set your permissions and access to allow apps to access your drives.

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New Here ,
Jul 30, 2020 Jul 30, 2020

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problem exists with permissions :Screen Shot 2020-07-30 at 1.57.00 PM.png

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New Here ,
Aug 17, 2020 Aug 17, 2020

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No I'm afraid that hasn't fixed it 😞

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New Here ,
May 12, 2021 May 12, 2021

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"A bazillion time!" - yeah great... still didn't fix the issue. 

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New Here ,
May 12, 2021 May 12, 2021

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"A bazillion timeS"

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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I'm wondering if anyone has yet found a solution to the problem of accessible files grayed out in Photoshop. Just upgraded to PS 2021, using Catalina OS 10.15.17, and the problem persists.

 

Screen Shot 2020-10-21 at 9.24.59 AM.png

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New Here ,
Jan 29, 2021 Jan 29, 2021

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Seeing same problem. Very odd, it's been like this for months.

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Explorer ,
May 01, 2021 May 01, 2021

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Happening to me - Mac Pro (2019) 3.3 GHz 12-Core 160GB Big Sur 11.3

Affects all Adobe Apps

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