Photoshop 2020 won't save on macOS Catalina.

New Here ,
Jul 09, 2021 Jul 09, 2021

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Hi! I'm new to photoshop. I'm using PS CC 2020 and MacOS Catalina. I thought there were some problems with my mac but there are other people with the same problem. The dialog box/pop up didn't appear when I click save/save as so I can't save my work at all, the only thing that works is the "don't save" option. Is there any solution for this problem? 

(sorry english is not my first language)

 

 

{Thread title edited by moderator}

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How to, Mac, Problem or error

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Adobe Employee ,
Jul 09, 2021 Jul 09, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the exact version of Photoshop you're using along the exact macOS version you're working on?

 

You can try re-installing the app to check if that helps. If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Also, please ensure that Photoshop has the required permissions on your Mac by following the steps mentioned below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

The conversation here might also help: https://feedback.photoshop.com/conversations/photoshop/photoshop-not-responding-to-save-or-save-as/5...

 

Let us know how it goes!

Regards,

Nikunj

 

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New Here ,
Jul 09, 2021 Jul 09, 2021

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I'm using PS v 21.0.3 and Catalina v 10.15.7. I will try to re-install the photoshop, thank you!

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New Here ,
Jul 29, 2021 Jul 29, 2021

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Hey did it work? I'm having the same issue

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New Here ,
Jul 30, 2021 Jul 30, 2021

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I didn't reinstall the PS. I did quit from the PS and restarted my mac, somehow it suddenly worked like normal also had no problem with saving the project. hope this help!

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