Photoshop 21.1.2 Zoom and Pan Freeze (FIXED)

New Here ,
Apr 22, 2020 Apr 22, 2020

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I'm running into a problem where zooming and panning via the hand tool's spacebar shortcut seems to freeze up everything but the navigation bar at the top of Photoshop on Windows 10. 

 

It doesn't happen every time I use spacebar to quickly access the hand tool and pan, but once it does, Photoshop is nearly non-responsive. Luckily, I can still save my document, but that's about it. The view will be frozen, my default system cursor takes over so I'm unable to see the tool-specific cursors, and none of the tools are able to be actually selected. It's like everything besides the top menu is completely frozen, like I'm staring at a screenshot of the Photoshop I was just working on as opposed to running the actual program. I originally wondered if going into fullscreen mode would help, but it didn't seem to work at all.

 

It should be noted that I've replicated this issue with a mouse, since I originally thought this was an issue with my pen tablet display. I actually spent a couple days uninstalling both Photoshop and my tablet drivers and starting from scratch - down to removing excess files by hand. I've also run through some cursory troubleshooting steps, given Photoshop more access to RAM, and switched over to legacy compositing to see if it'd help. Nothing, so far.

 

Currently, my temporary fix is to save the file and completely restart Photoshop. I had originally been closing the file but not Photoshop, and just reloading the piece, but it seems like the error occurred more frequently with this fix as opposed to completely closing and starting up again. The error feels random, so I can't verify that this is the case, however. Quitting works for a short while, obviously, but it's impossible to tell when you're going to have to do so again, and doing this dozens of times within a couple hours is really starting to drag.

 

I'd love to find a fix! The spacebar zoom and pan is SUCH a huge part of my workflow when painting and photo-editing. I absolutely love it and don't want to have to live without it!

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Bug, Crash or freeze, Problem or error

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correct answers 1 Correct Answer

Adobe Employee , Jun 09, 2021 Jun 09, 2021
Hi All, We are happy to announce the June release of Photoshop 22.4.2 that should resolve this issue. This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates To update Photoshop to 22.4.2, click "Update" in the Creative Cloud desktop app next to Photoshop. See More detailed instructions for updating Let us know how it goes. Thanks, Akash

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Explorer ,
Mar 16, 2021 Mar 16, 2021

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I have the problem and do not use the DxO Nik collecton.

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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Hi All,

 

We are happy to announce the June release of Photoshop 22.4.2 that should resolve this issue.

 

This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

 

To update Photoshop to 22.4.2, click "Update" in the Creative Cloud desktop app next to Photoshop. See More detailed instructions for updating

 

Let us know how it goes.

Thanks,

Akash

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New Here ,
Jun 09, 2021 Jun 09, 2021

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While I do appreciate that the issue is getting fixed well over a year after the fact, I've already cancelled my adobe subscription and moved to a new platform, in part, because of the lack of support on what I felt was a huge impediment to my workflow.

 

Hopefully the fix in the update helps other users, though!

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Community Beginner ,
Jun 12, 2021 Jun 12, 2021

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I updated Photoshop to the June update and still run into this issue unfortunately >: I often am flipping the canvas/using the hand tool shortcut to move around and it will suddenly freeze up except for dropdown menus, so thankfully I am able to save, but I have to close and reopen the canvas constantly. Super hard to work with, I hope that a true fix comes out soon!!

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Community Beginner ,
Jun 13, 2021 Jun 13, 2021

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The update to Version 22.4.2 doesn't solve this problem. The error does occure in same frequency as before.

 I hope that a fix will come out soon!!

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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Hello, could you state the steps that trigger the behaviour, like the previous user did?

can you share the contents of help>system info... ?

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Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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While editing the error occurs when i pan the layer. It doesn't matter if i use my tablet to pan or the mouse.

The scroll bar on the right suddenly went down approximately to the middle and freezes. Now it is not possible to do anything. The only thing to do is saving the picture, close the project and load it again. You can continue your work.

Annoying!!

Greets Lutz

 

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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Are you on windows10? which tablet? Using Wintab or windows ink? tabbed documents, or floating ones? do you have overscroll on? Rulers showing or not? all these could be important parameters...

Could you share your system info?

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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Hi,

 

further details. I am working on Windows 10 on a normal PC. As tablet i am using a WACOM Intuos M with the actual driver installed. Windows Ink is running in the background, but i deactivated any configuration concerning the Windows-Ink Shortcuts.

Photoshop is configured to use tabbed documents. Overscrolling is not activated. There are no rulers shown.

I hope this informations will help you.

 

Best regards

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New Here ,
Jun 19, 2021 Jun 19, 2021

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Heya! Figured I'd respond to this as well if that helps. Here is my Photoshop System Info via pastebin: https://pastebin.com/7r2gyS4f


Windows 10
Intuos Pro (Medium)
Tabbed + Floating Documents (I've experienced the lock up on both)
Overscroll and Flick Panning is on
No Rulers

Windows Ink Off (I also have the typical PSUserConfig setup #Use WinTab UseSystemStylus0 )

 

Thank you for looking into this! 🙏

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Adobe Community Professional ,
Jun 22, 2021 Jun 22, 2021

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@Akash Sharma can you send the info to the Photoshop team, that there are still users affected with the latest version... pinging @Hannah Nicollet 

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New Here ,
Jun 23, 2021 Jun 23, 2021

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Not one to throw a monkey wrench any further into this inquiry, but this may not be an OS issue. I'm also running into the same problem, despite the 22.4.2 update, on my early 2019 iMac (Big Sur 11.1, Retina 5K, 27-inch, 500gb SSD, Radeon Pro Vega 48 w/8gb of VRAM, 3.6 GHz 8-Core Intel Core i9) This happens regardless if any of my open files are being edited from the internal SSD or over NAS.

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Community Beginner ,
Jul 02, 2021 Jul 02, 2021

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Hi, I'm having the same problem, even after the latest update. It's very frustrating.

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