Photoshop 22.3.1 Crashing on Startup since update on Windows 10

Community Beginner ,
Apr 20, 2021 Apr 20, 2021

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Hi, my Photoshop has been updated to the latest version and I'm on the latest version of Windows 10. I cannot open the application because every time I try, it crashes as soon as it loads up. I've cleared all of my preferences and reinstalled once already and it still persists. Apologies in advance, here is the crash report:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.3.1" build="20210406.r.122" source="Windows-Client" crashType="n/a">
<time year="2021" month="4" day="20" hour="8" minute="57" second="14" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="41624173-795d-4a62-8d76-66752037da92"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="24498" machine="Intel(R) Xeon(R) CPU E5-1603 v3 @ 2.80GHz" model="Intel64 Family 6 Model 63 Stepping 2" cpuCount="4" cpuType="8664" cpuFreq="2794 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA Quadro K620" description="NVIDIA Quadro K620" driverDate="20180316000000.000000-000" driverVersion="23.21.13.9125" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_13BB&#38;SUBSYS_109810DE&#38;REV_A2&#92;4&#38;36DAF17&#38;0&#38;0010" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FF97C0E4B59">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF97C0E4B59" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FF963596220" symbolname="CxxThrowException"/>
<stackStatement index="2" address="0x00007FF74D052C63" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
<stackStatement index="3" address="0x00007FF74CFDD658" symbolname="xmlSAX2SetDocumentLocator"/>
<stackStatement index="4" address="0x00007FF74E526C52" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="5" address="0x00007FF74DCC1C8E" symbolname="xmlFreeRMutex"/>
<stackStatement index="6" address="0x00007FF74D786D3F" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="7" address="0x00007FF74D76FB45" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="8" address="0x00007FF74E525D7B" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="9" address="0x00007FF74E527367" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="10" address="0x00007FF74DCD9947" symbolname="xmlFreeRMutex"/>
<stackStatement index="11" address="0x00007FF750B2717E" symbolname="xmlListWalk"/>
<stackStatement index="12" address="0x00007FF75020D13A" symbolname="ART::GlobalLog"/>
<stackStatement index="13" address="0x00007FF97C501BB2" symbolname="configthreadlocale"/>
<stackStatement index="14" address="0x00007FF97D777034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="15" address="0x00007FF97E7C2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00007FF75301F760"/>
<register name="RCX" value="0x00000000003E003C"/>
<register name="RDX" value="0x000001A4FAF304D0"/>
<register name="RSI" value="0x0000002E67CFF2A8"/>
<register name="RDI" value="0x0000000019930520"/>
<register name="RSP" value="0x0000002E67CFF140"/>
<register name="RBP" value="0x000001A4971DE250"/>
<register name="RIP" value="0x00007FF97C0E4B59"/>
<register name="EFL" value="0x0000000000000206"/>
<register name="LastExceptionToRip" value="0x0000002E67CFEF10"/>
<register name="LastExceptionFromRip" value="0x000001A499F5E6A0"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
8dd42840-b6d2-4847-a235-0afdf971e14e
</sessionId>
</crashreport>

 

Thanks for the help!

 

 

{Thread title edited by moderator}

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Bug, Crash or freeze, Problem or error, Windows

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correct answers 2 Correct Answers

Community Beginner , Apr 28, 2021 Apr 28, 2021
I was able to fix my issue by updating my graphic driver NVIDIA, I would suggest anyone who is having this issue do the same before trying anything else! You can identify your driver by looking at your computer properties, or if you have NVIDIA, use the built in management system to see your type and version. Driver updates are available for free download on the NVIDIA website.

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New Here , May 03, 2021 May 03, 2021
My solution for the Dell desktop devices (26 of them) was to update the AMD graphic program.  Once I did that, it automatically installed the latest and greatest AMD driver based on the new AMD software that now works with 22.3.1 Adobe PhotoShop.  For those troubleshooting, check each of your graphic cards software programs and verify they are up-to-date.  My technique of checking through device manager to see if the latest graphic driver did not help in this instance (it kept saying it was up-t...

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Adobe Employee ,
Apr 20, 2021 Apr 20, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.3.1. You can try re-installing Photoshop after uninstalling it using the Creative Cloud cleaner tool. You can check the steps to use the Creative Cloud cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

If the issue persists, please go to the below mentioned location & rename the sniffer.exe & then try to launch Photoshop to check if it helps.

C:\Program Files\Adobe\Adobe Photoshop 2021

 

Let us know if it helps!

Regards,

Nikunj

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New Here ,
Apr 22, 2021 Apr 22, 2021

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Had the same issue as Jillian5E07 and tried to rename the sniffer.exe file.  Did not work.  Thanks!

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New Here ,
Apr 23, 2021 Apr 23, 2021

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Hi Nikunj I'm facing with exactly the same problem, I unstalled and installalled again without success. Given my workload I had to install back the Photoshop 22.3, and fortunate it seems to work fine. I think will wait for Photoshop 22.4 update

 

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New Here ,
Apr 23, 2021 Apr 23, 2021

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I have spoken too hastily, now Photoshop craches after 2 minutes... 

patrizios6095948_0-1619179201780.png

 

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New Here ,
May 03, 2021 May 03, 2021

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I am having the same problem, nothing works, I don't know what to do.

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New Here ,
May 03, 2021 May 03, 2021

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My solution for the Dell desktop devices (26 of them) was to update the AMD graphic program.  Once I did that, it automatically installed the latest and greatest AMD driver based on the new AMD software that now works with 22.3.1 Adobe PhotoShop.  For those troubleshooting, check each of your graphic cards software programs and verify they are up-to-date.  My technique of checking through device manager to see if the latest graphic driver did not help in this instance (it kept saying it was up-to-date).  Updating the graphic program did the trick and not just the specific driver.

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Community Beginner ,
May 03, 2021 May 03, 2021

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Crash on program start; sometimes® a restart helps …

 

Having the same issue on macOS Catalina 10.15.7 (19H1030), what can be done here?

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Community Beginner ,
May 04, 2021 May 04, 2021

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Problem NOT SOLVED.

 

----

 

Nothing helps; just restarting your mac helps (until tomorrow).

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Community Beginner ,
May 04, 2021 May 04, 2021

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That´s not a working solution on macOS 10.15.7 "Catalina" (19H1030).

 

Just restarting the mac helps - for that one single day.

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Community Beginner ,
May 04, 2021 May 04, 2021

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Sorry the current fixes aren't helping you, I'd suggest you make a separate similar topic specifically relating to macOS and including the crash report. Fixes on a PC are likely not going to be the same on a Mac.

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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I was able to fix my issue by updating my graphic driver NVIDIA, I would suggest anyone who is having this issue do the same before trying anything else! You can identify your driver by looking at your computer properties, or if you have NVIDIA, use the built in management system to see your type and version. Driver updates are available for free download on the NVIDIA website.

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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Also for reference, my graphic driver is the NVIDIA Quadro Series K620 64-bit, and it has been updated to version 462.31

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Contributor ,
May 12, 2021 May 12, 2021

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It's not a 'Correct Answer' for people that don't use Nvidia cards.

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Community Beginner ,
May 12, 2021 May 12, 2021

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Sure, but it's still a correct answer for those that do have NVIDIA cards. Once you find a solution for people that don't, then you can mark it as a correct answer too (even though it's not a correct answer for people who don't use NVIDIA).

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Community Beginner ,
May 12, 2021 May 12, 2021

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not a corect answer for people who *do* use NVIDIA). 

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New Here ,
May 03, 2021 May 03, 2021

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I just updated Photoshop and it keeps crashing when I try to open it. I see other people are having the same issue. Please address this ASAP as our jobs depend on Photoshop working properly!!!

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Community Beginner ,
May 04, 2021 May 04, 2021

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Had been working successfully at 22.2. Went to 22.3 and started getting freezes and abends. Went back to 22.2 and was getting work done. 22.3.1 came along so I let CC update it. It just froze on an image resize and after a while just abended. In process of regressing to 22.2 again.

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New Here ,
Jun 04, 2021 Jun 04, 2021

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Hello,

I am having the same issue. How do I remove the latest update?

 

thank you!

 

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Community Beginner ,
Jun 05, 2021 Jun 05, 2021

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LATEST
Open Creative Cloud (CC), find the Photoshop line in the list of installed apps, on the right next to the OPEN button are three horizontal dots 'More Actions', select them, you get a list that includes Other Versions, click on that and you will see a list of versions available to you. I recommend uninstalling your current version first.

BUT I was also given a work around that has worked OK for me so far, but I still want to know if there will be a fix in Photoshop.  The work around is to open Photoshop, go to the Edit pull down, go all the way to the bottom (had to force a scroll down to see it on my system) to Preferences, select and from the menu presented select Performance. In the upper right corner of the popup is a quadrant on Graphics Processor Settings, UNselect 'Use Graphics Processor', click OK.So far, this has

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Contributor ,
May 12, 2021 May 12, 2021

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Same on MacPro / AMD Radeon Pro Vega II 32 GB / Catalina.

 

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