Photoshop 22.4.1 freezes using zoon or selection tools

[BeatrizB833]

Hi there,  I can not use Photoshop v 22.4.1 it freezes using selection tools or zoom in.  Some times it shows half of the picture changing and the other part does not move, that freezes.

I recently installed Adobe CC in a new computer. Lenovo Idea Pad Flex 5 with windows 10

Can I install Photoshop 2020?  I need to WORK and do not have the time for unstable Adobe's new releases.

Please help

B.

[TheDigitalDog]

You can revert to an older version using the Creative Cloud application after clicking on the three dots (...) next to the name of the software. 

Or before doing so, you might try resetting your preferences. 

Press and hold Alt+Control+Shift (Windows) immediately after launching Photoshop. You will be prompted to delete the current settings.

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

[BeatrizB833]

Thanks,  the preferences resetting improved the freezing but it didn't fixed, I am installing the 2020 version

[TheDigitalDog]

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@BeatrizB833 wrote:

Thanks,  the preferences resetting improved the freezing but it didn't fixed, I am installing the 2020 version

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Begging the question, why do those pref's keep getting corrupted? Could there be a drive or OS issue at bay?