Photoshop 22.4.2 keyboard shortcuts not working

Explorer ,
Jun 14, 2021 Jun 14, 2021

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Updated to CC Photoshop 22.4.2 and keyboard shortcuts are not working correctly, I usually have to click them about 3 times--they may work then, but not always. Bad idea that the transform tool and selecton outline is gone too. If i select an area twice, it shows up. are we to beleive something is selected? In using select all, no outline is visible, but if you click and drag over the selection points, (center edge, or corners) the selection shows while dragging. then this duplicate selection square shows. (If I'm really missing something here let me know)---see atached.Capture.JPG

experiencing extreme slowness in working files too.
Why change tools that work perfectly???
Using CC, Windows 10.

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Bug, Performance, Problem or error, Windows

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hi there,

 

Keyboard shortcuts not working in Photoshop 2021 v22.4.2, that's not a typical experience. Let's make it right.

 

Please checkout the help article below and let us know if the steps mentioned helps in resolving the issue:

 

https://helpx.adobe.com/in/photoshop/kb/keyboard-shortcuts-stop-photoshop-mac.html

 

Thanks,

Akash

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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As Akash has mentioned, that is not a frequent issue, and especially not with a Windows system.

How old is your system, and how longs has the current version of Windows been installed on it?

What sort of spec is your system?

Are particular shortcuts with the issue or is it generally across the board?

Do you have any custom shortcuts, or custom workspaces?

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Explorer ,
Jun 15, 2021 Jun 15, 2021

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LATEST
I was able to reset the preferences and It is working correctly for now. I have windows 10, version 1089 installed. Attached is the image of the specs.


Shortcuts weren't working across the board, and tools/preferences were slow. I do use only a few personalized shortcuts, those were slow also.

Updating the windows system is not available for us as of now, we use an extension in Indesign that does not have a current update within windows.

Andrea Teague
Midwest Tape
Music Catalog Graphic Artist
ateague@midwesttapes.com

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