Photoshop 22.4.2 on Windows 10 - Constant Program Error

New Here ,
Jun 16, 2021 Jun 16, 2021

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Please help. This is not the first, second nor third time this has happened. I have done EVERYTHING suggested to fix this issue, and it worked perfectly for 2 whole days, but today it throws out that annoying program error again. My device is compatible my graphics driver is updated, photoshop is up to date, no other programs are running - but it still will not work. I am fed up - this is an expensive prgram and I am losing money as time goes past without me being able to work!

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Bug, Crash or freeze, Performance, Problem or error, Windows

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Adobe Employee ,
Jun 16, 2021 Jun 16, 2021

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Hi,

 

We're sorry about the trouble with Photoshop due to the Program error. Would you mind telling us if you are getting the program error while trying to open or save documents or while trying to perform a task?

 

You can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

 

Regards,

Nikunj

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Hi Nikunj

Thank you for getting back to me. This issue started with the previous
version already. After upgradin, the issue went away, but now it started
again.

When I open Photoshop, it works fine, but as soon as I try to open a
document I am currently working with or when I try to open a new document
or create a new file, the error pops up. I am an architect and I need to
currently create visuals for my clients or prospective clients. I have
meetings set up and this will be the 4th time I need to postpone the sam
meeting due to this issue. I am beyond irritated...

Please help.

--
*Kind regards / Vriendelike Groete*
*Julene Swart*

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Any further assistance with this matter? It still does not work

--
*Kind regards / Vriendelike Groete*

*Julene Swart*

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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Hi,

 

Sorry about the delay in reply! Please try rolling back to version 22.3 or earlier to check if that helps of it the issue persists.

 

Regards,

Nikunj

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