Photoshop 22.4.2 Random Crashing

New Here ,
Jun 30, 2021 Jun 30, 2021

Copy link to clipboard

Copied

Since updating to 22.4.2 a couple of weeks ago now, seemingly random crashes. Just BOOM and PS is closed / gone. I guess the "joy" of a fast Mac is that software crashes fast?
 
Model Name: iMac
  Model Identifier: iMac19,1
  Processor Name: 8-Core Intel Core i9
  Processor Speed: 3.6 GHz
  Number of Processors: 1
  Total Number of Cores: 8
  L2 Cache (per Core): 256 KB
  L3 Cache: 16 MB
  Hyper-Threading Technology: Enabled
  Memory: 72 GB
 
1TB SSD "Scratch" and 1TB SSD "working" external drives both connected directly to the Mac (NOT via a hub).
 
Really not a lot of fun...
TOPICS
Crash or freeze

Views

41

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 01, 2021 Jul 01, 2021

Copy link to clipboard

Copied

Hi there,

 

We're sorry for the crash issue. Could you please turn off the GPU to see if it's causing due to the Graphics processor? Go to Photoshop > Preferences > Performance tab > Uncheck GPU > Restart Photoshop.

 

Also, restart the machine and try using Photoshop.

 

Let us know if that helps.

Thanks,

Mohit

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 08, 2021 Jul 08, 2021

Copy link to clipboard

Copied

LATEST

I realize there are typical Tech Support Steps at a "first level" support step. After more than a decade in "Desktop Support", supporting Windows and Mac OS machines, both platforms running Adobe products (since Ps v3.1, I am no longer in a direct support role), I know there are the very general "have you tried this" suggestions. Typically "have you rebooted" is the first step. I find it interesting that you suggest GPU issues may be an issue. As... GPU issues have been a "thing" with Ps for a long time, and since day one with this machine (literally since the machine was new / pulled from the box and the Adobe apps installed). The GPU (built in to the main board) here is a Radeon Pro 580X 8 GB.

 

So... is there something wrong with this particular machine? Perhaps? Is it below any of the minimums Adobe suggests? No, hardly.

 

This particular has ONLY ever had:

 

  • The current Mac OS and its included software / apps (currently "Catalina" v10.15.7, not "Big Sur" as I'm not confident this OS won't introduce more problems).
  • Adobe Ps, Br, and Camera RAW.
  • Nik (DXO) "Nik Collection" software.
  • Topaz Labs DeNoise and Sharpen.
  • Skylum Aurora HDR
  • Acrobat Reader
  • Carbon Copy Cloner
  • X-Rite ColorMunki (monitor calibration)
  • X-Rite Color Checker (camera color chart software)
  • LastPass (password management software)

 

That is ALL that has ever been installed on this system. This is a "production" machine. There are two other Macs at this desk, one is used to surf the web and plays MP3's (iTunes), the other runs video and sound editing software.

 

So... The Ps / Br / Camera RAW are always at the latest versions. The other few softwares (short of the OS at the moment) are also kept at current versions.

 

So... as I say, unless there is physically something wrong with this machine, OR if Adobe says it does not meet minimus, then there is something wrong with Adobe Photoshop. And yes... I have tested with GPU disabled, and or set to less intensive settings. I've tired with external drives (including SSD "Scratch" drive(s)) unmounted and disconnected. I've tired with the external 27" monitor disconnected.

 

The machine is rebooted often, too often if you ask me (daily, and when crashes occur, several times a day).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines