Photoshop 22.4 All Black Canvas/Screen on macOS 11.3.1

New Here ,
May 18, 2021 May 18, 2021

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I just updated to Photoshop 22.4 and when I create a new document or open an existing document, regardless of file type,  the entire canvas and everything outside of the canavas turns solid black, while docked. But once I float the project window(s), everything becomes visible. 

 

I did notice that while docked and zooming in/out, that the file(s) would become visible for a split second during the zoom process. 

See attached screenshots.

COMPUTER

OS: 11.3.1 (20E241)
MacBook Pro (Retina, 15-inch, Mid 2015)

Processor: 2.2 GHz Quad-Core Intel Core i7

Memory: 16 GB 1600 MHz DDR3

Graphics:  Intel Iris Pro 1536 MB

NOT VISIBLE & BLACK SCREEN (windows docked).jpgVISIBLE (floating windows).jpg

 

TOPICS
Bug, FAQ, Mac, Problem or error

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Adobe Employee ,
May 21, 2021 May 21, 2021

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Hi there,

 

Sorry that Photoshop 2021 on your computer running macOS does not load the usual user interface and instead showing a blank interface.

 

Would you mind checking out the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html and let us know if that helps?

 

Also, please check that you are using the latest version of Photoshop v 22.4.1 from the Creative Cloud desktop app. See https://helpx.adobe.com/photoshop/kb/uptodate.html

 

Thanks,

Akash

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